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TRAVEL INSURANCE
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The below sitemap includes links to all of our frequently asked questions. For information on travel insurance we offer and other sections of the Direct Travel Insurance site, click on one of the links above.
Destinations & Regions
Do the annual policies cover UK travel?
Geographical Area
Stay safe overseas - Know before you go
Company Information
Terms and Conditions
Do you have a 24-hour emergency service?
Do you offer a pre-travel help line?
Historical Policy Wordings
How do I make a claim?
How to contact us?
General Cover
How do I make a claim in the event of poor weather?
Am I covered for disruption due to natural disasters?
Am I covered for UK medical expenses if I am a Channel Islands resident?
Am I covered to drive abroad?
Can I cancel my policy if it does not meet my needs?
Can my family travel independently on an annual policy?
Can we be insured as a couple on the same annual policy?
Do you cover cruises?
Does my policy provide cover for Scheduled Airline Failure?
How do I get adequate liability cover for driving in USA?
How do you define UK resident?
How many days can I be abroad on an annual policy?
How much are my golf clubs insured for?
Is the cover per person or per policy?
Is there an excess?
Should I contact you each time I travel on my annual policy?
Should I take an EHIC card?
What does a single or individual trip mean?
What if my Travel Agent is forcing me to take their insurance?
What if my travel plans are affected by extreme weather conditions?
What if the staff from the airline I am travelling with go on strike or threaten industrial action?
What is the single article limit?
Payment
How can I renew my policy?
Will my Annual policy be automatically renewed next year?
What is the VeriSign Trust Seal?
Age Limits & Age Group Definitions
Are any of the benefits reduced for children or students?
Can children be insured if they are travelling on their own?
Can I include my grandchildren on an annual policy?
What is the definition of a child?
What is the definition of an adult?
What is the definition of an infant?
Product Information
About Us
What factors do we consider when calculating our premiums?
Sports & Activities
Am I covered whilst riding a motorcycle?
Can I work abroad?
What sports and activities are covered?
Is scuba diving covered?
Wintersports/Ski
Can I ski and snowboard off-piste?
Do the annual policies cover ski and snowboarding trips?
What equipment is covered on wintersports trips?
What winter sports activities do you cover?
Health
What is a pre-existing medical condition?
What does exclusion mean?
Am I insured to travel whilst pregnant?
Can I take out insurance if I am currently under investigation for an illness?
Should I notify you if my medical conditions have changed since taking out my policy with you?
If I have depression do I need to declare it?
Do I have to pay my medical bills abroad?
UK Day & Break
What is the age limit for UK Day & Break Insurance?
What is the maximum number of days covered for UK Day & Break policies?
What geographical location does the product cover?
Is there an excess?
Is the cover per person or per policy?
Can I cancel my UK Day & Break policy if it doesn?t meet my needs?
Can my family travel independently on a UK Day & Break annual policy?
Is it possible to extend the trip limit on the annual UK Day & Break policies?
What are the rules around pre-existing medical conditions?
How can I renew my policy?
Will my Annual policy be automatically renewed next year?