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Frequently Asked Questions

We've put together a list of questions which are frequently asked by our customers.

If you have any queries about your cover, our product, or our company, you'll hopefully be able to find the answers here.

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If you cannot find the answer to your question, please get in touch.

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Need help?

UK Customer Services

0330 880 3600*

Opening hours:
Monday - Friday
9am - 6.00pm
Saturday
8.30am - 4.00pm

Emergency Medical Assistance

Direct Travel / AllSafe (Allianz)
01444 465 553

Fit2Travel / Clear4Travel / Direct2Insure (White Horse)
01243 621 501

Goodtogo (Red Sands)
01444 465 553

OK To Travel (Starr)
02922 401 963

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