Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski
  11. Cruise
  12. Gadget

Product Information

Direct Travel provides a range of cover to fit all of your needs, with a range of products to suit all ages and budgets. We can offer cover for additional sports and activities cover - including cruises and winter sports - and our easy-to-use medical screening makes declaring your pre-existing medical conditions easy.

Please see below the most common queries regarding Direct Travel Insurance and the products we offer:

  1. Direct Travel Insurance: About Us
  2. What factors do we consider when calculating our premiums?
  3. Who underwrites the insurance?
  4. What is an excess?

If you cannot find the answer to your query here, or in the FAQ section, please contact us on 0330 880 3600 or email Our friendly customer contact team are always happy to help.

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.