Product Information

Please see below for queries regarding Direct Travel Insurance product information

  1. About Us
  2. What factors do we consider when calculating our premiums?
  3. Who underwrites the insurance?
  4. What is an excess?
  5. What Gadgets do you Cover?
  6. What is the difference between Europe 1 and Europe 2?

If you cannot find the answer to your query here, or in the FAQ section, please contact us on 0330 880 3600, and one of our team will be happy to help.

Direct Travel provides a range of cover to fit all of your budgets and needs, with a range of product to suit all ages and budgets. We can also offer gadget cover, and cover for most sports and activities. Winter sports and cruise cover can be added to your policies, and you are able to declare medical conditions easily, using our online medical screening tools.

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 4pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day

It's important to know.

Our insurance policies do not cover undisclosed pre-existing medical conditions, or travel to or through countries where the Foreign Office has warned against all but essential travel. Other exclusions and conditions may apply so please check the Policy Wording for details.