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Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

Product Information

Please see below for queries regarding Direct Travel Insurance product information

  1. About Us
  2. What factors do we consider when calculating our premiums?
  3. Who underwrites the insurance?
  4. What is an excess?
  5. What Gadgets do you Cover?
  6. What is the difference between Europe 1 and Europe 2?

If you cannot find the answer to your query here, or in the FAQ section, please contact us on 0330 880 3600, and one of our team will be happy to help.

Direct Travel provides a range of cover to fit all of your budgets and needs, with a range of product to suit all ages and budgets. We can also offer cover for most sports and activities. Winter sports and cruise cover can be added to your policies, and you are able to declare medical conditions easily, using our online medical screening tools.

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day