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Call us...

Policies purchased before 18 December 2015

Customer Services:
Tel: 0333 300 0029
Fax: 0845 605 2710

For UK Day & Break
cover only:
Tel: 0333 300 0331

Policies purchased after 18 December 2015

Customer Services: 0330 880 3600

Write to us...

Direct Travel Insurance
Digital House
Threshelfords Business Park
Inworth Road
Feering
Essex
CO5 9SE

Making a claim - policies purchased before 18 December 2015

Emergency Assistance
If you are abroad and require urgent medical or travel assistance, assistance is available 24 hours per day, please contact us on +44 (0) 1273 747 602 or by e-mailing assistance@direct-travel.co.uk

Claims Assessors are available between 9am – 5pm from Monday – Friday, excluding public holidays.
Calls may be monitored or recorded for training and quality purposes.

Making a claim - policies purchased after 18 December 2015

Claims NumberEmergency Assistance CompanyEmergency Assistance Number
Direct Travel0207 743 8346Medical Emergency Assistance Company0207 743 8347
AllSafe0208 865 3456Intana0208 865 3457
Direct2Insure0208 865 3452Intana0208 865 3453
Fish0170 242 7172Healix Assistance0203 819 7179
Fit4Travel0208 865 3102Intana0208 865 3101
Flexicover0330 102 6253Medical Assistance Helpline0208 763 3310
Free Spirit0239 241 9879Global Response0292 047 4146
Go Insure0845 370 7133Emergency Assistance Facilities0845 260 3260
Holiday Insurance.com0845 370 7133Emergency Assistance Facilities0845 260 3260
Spectrum0330 102 6254Medical Assistance Helpline0208 763 3311
Top Dog0330 102 6255Medical Assistance Helpline0208 763 3319
Fit2Travel0203 829 6761Intana0203 829 6745

Need help with new policies?

UK Customer Services0330 880 3600

Open Mon - Fri 8.30am - 6pm.
Sat 8.30am - 4pm.
(Calls may be monitored or recorded)

Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day