Contact Us

Call us...

Policies purchased after 18 December 2015

Customer Services:
Tel: 0330 880 3600

Write to us...

Direct Travel Insurance
Digital House
Threshelfords Business Park
Inworth Road
Feering
Essex
CO5 9SE

Making a claim - policies purchased after 18 December 2015

Claims NumberEmergency Assistance CompanyEmergency Assistance Number
AllSafe+44 (0) 208 667 1600Under Emergency Assistance Mayday Assistance Ltd+44 (0) 1273 624661
AllSafe: For sales prior to 6th June 20160208 865 3456Intana208 865 3457
Direct2Insure0208 865 3452Emergency Assistance Service0208 865 3137
Direct Travel0207 743 8346Medical Emergency Assistance Company0207 743 8347
Fish0800 923 4213Zurich Assist01242 218 999
Fit4Travel0208 865 3102Intana0208 865 3101
Flexicover0203 824 0716Emergency Assistance Facilities0203 824 0715
Flexicover: For sales prior to 1st January 20170330 400 1416Medical Assistance Helpline0203 362 2446
Free Spirit0239 241 9879Emergency Assistance Service0208 763 3433
Go Insure0203 829 6761Emergency Assistance Facilities0203 829 6745
Holiday Insurance.com0203 829 6761Emergency Assistance Facilities0203 829 6745
Spectrum0203 824 0716Emergency Assistance Facilities0203 824 0715
Spectrum: For sales prior to 1st January 20170330 400 1416Medical Assistance Helpline0203 362 2446
Top Dog0203 824 0716Emergency Assistance Facilities0203 824 0715
Top Dog: For sales prior to 1st January 20170330 400 1416Medical Assistance Helpline0203 362 2446
Fit2Travel0203 829 6761Emergency Assistance Facilities0203 829 6745

Making a Claim – Gadget Insurance

You must notify:
Trent Services (Administration) Limited
Trent House
Love Lane
Cirencester
Gloucestershire GL7 1XD
Tel : 01285 626020

Policies purchased before 18 December 2015

Call us...

Customer Services:
Tel: 0333 300 0029
Fax: 0845 605 2710

For UK Day & Break
cover only:
Tel: 0333 300 0331

Making a claim - policies purchased before 18 December 2015

Emergency Assistance
If you are abroad and require urgent medical or travel assistance, assistance is available 24 hours per day, please contact us on +44 (0) 1273 747 602 or by e-mailing assistance@direct-travel.co.uk

For all other claims
Please contact the claims team on 0845 603 6497 (lines open Monday - Friday 9am to 5pm. Calls may be recorded for security and training purposes

Need help with new policies?

UK Customer Services0330 880 3600

Open Mon - Fri 8.30am - 6pm.
Sat 8.30am - 4pm.
(Calls may be monitored or recorded)

Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day