Should you wish to make amendments to your policy, why not visit our Client Zone? Here you can make certain policy amendments and view altered policy documents instantly.
Customer Services:
Tel: 0330 880 3600 (reduced hours over easter period - 10am till 4pm - Friday 30th March & Monday 2nd April).
Direct Travel Insurance
Digital House
Threshelfords Business Park
Inworth Road
Feering
Essex
CO5 9SE
| Claims Number | Emergency Assistance Company | Emergency Assistance Number | |
| AllSafe | +44 (0) 203 829 6761 | Emergency Assistance Facilities | +44 (0) 203 829 6745 |
| AllSafe: For sales prior to 1st Dec 2017 | +44 (0) 208 667 1600 | Under Emergency Assistance Mayday Assistance Ltd | +44 (0) 1273 624661 |
| AllSafe: For sales prior to 6th June 2016 | 0208 865 3456 | Intana | 208 865 3457 |
| Direct2Insure | 0208 865 3452 | Emergency Assistance Service | 0208 865 3137 |
| Direct Travel | 01702 553 443 | Medical Emergency Assistance Company | 0203472 2388 |
| Direct Travel: For sales prior to 1st August 2017 | 0207 743 8346 | Medical Emergency Assistance Company | 0207 743 8348 |
| Fish | 0800 923 4213 | Zurich Assist | 01242 218 999 |
| Fit4Travel | 0208 865 3102 | Intana | 0208 865 3101 |
| Flexicover | 0203 824 0716 | Emergency Assistance Facilities | 0203 824 0715 |
| Flexicover: For sales prior to 1st January 2017 | 0330 400 1416 | Medical Assistance Helpline | 0203 362 2446 |
| Free Spirit | 0239 241 9879 | Emergency Assistance Service | 0208 763 3433 |
| Go Insure | 0203 829 6761 | Emergency Assistance Facilities | 0203 829 6745 |
| Holiday Insurance.com | 0203 829 6761 | Emergency Assistance Facilities | 0203 829 6745 |
| Spectrum | 0203 824 0716 | Emergency Assistance Facilities | 0203 824 0715 |
| Spectrum: For sales prior to 1st January 2017 | 0330 400 1416 | Medical Assistance Helpline | 0203 362 2446 |
| Top Dog | 0203 824 0716 | Emergency Assistance Facilities | 0203 824 0715 |
| Top Dog: For sales prior to 1st January 2017 | 0330 400 1416 | Medical Assistance Helpline | 0203 362 2446 |
| Fit2Travel | 0203 829 6761 | Emergency Assistance Facilities | 0203 829 6745 |
You must notify:
Trent Services (Administration) Limited
Trent House
Love Lane
Cirencester
Gloucestershire GL7 1XD
Tel : 01285 626020
Customer Services:
Tel: 0333 300 0029
Fax: 0845 605 2710
For UK Day & Break
cover only:
Tel: 0333 300 0331
Emergency Assistance
If you are abroad and require urgent medical or travel assistance, assistance is available 24 hours per day, please contact us on +44 (0) 1273 747 602 or by e-mailing [email protected]
For all other claims
Please contact the claims team on 0845 603 6497 (lines open Monday - Friday 9am to 5pm. Calls may be recorded for security and training purposes
Need help with new policies?
UK Customer Services0330 880 3600
Open Mon - Fri 8.30am - 6pm.
Sat 8.30am - 4pm.
Sun 10am - 3pm.
(Calls may be monitored or recorded)
Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day
Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.
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