Contact Us

Existing Polices

Should you wish to make amendments to your policy, why not visit our Client Zone? Here you can make certain policy amendments and view altered policy documents instantly.

Call us...

Customer Services:
Tel: 0330 880 3600 (reduced hours over easter period - 10am till 4pm - Friday 30th March & Monday 2nd April).

Write to us...

Direct Travel Insurance
Digital House
Threshelfords Business Park
Inworth Road
Feering
Essex
CO5 9SE

Making a claim

Claims NumberEmergency Assistance CompanyEmergency Assistance Number
AllSafe+44 (0) 203 829 6761Emergency Assistance Facilities+44 (0) 203 829 6745
AllSafe: For sales prior to 1st Dec 2017+44 (0) 208 667 1600Under Emergency Assistance Mayday Assistance Ltd+44 (0) 1273 624661
AllSafe: For sales prior to 6th June 20160208 865 3456Intana208 865 3457
Direct2Insure0208 865 3452Emergency Assistance Service0208 865 3137
Direct Travel01702 553 443Medical Emergency Assistance Company0203472 2388
Direct Travel: For sales prior to 1st August 20170207 743 8346Medical Emergency Assistance Company0207 743 8348
Fish0800 923 4213Zurich Assist01242 218 999
Fit4Travel0208 865 3102Intana0208 865 3101
Flexicover0203 824 0716Emergency Assistance Facilities0203 824 0715
Flexicover: For sales prior to 1st January 20170330 400 1416Medical Assistance Helpline0203 362 2446
Free Spirit0239 241 9879Emergency Assistance Service0208 763 3433
Go Insure0203 829 6761Emergency Assistance Facilities0203 829 6745
Holiday Insurance.com0203 829 6761Emergency Assistance Facilities0203 829 6745
Spectrum0203 824 0716Emergency Assistance Facilities0203 824 0715
Spectrum: For sales prior to 1st January 20170330 400 1416Medical Assistance Helpline0203 362 2446
Top Dog0203 824 0716Emergency Assistance Facilities0203 824 0715
Top Dog: For sales prior to 1st January 20170330 400 1416Medical Assistance Helpline0203 362 2446
Fit2Travel0203 829 6761Emergency Assistance Facilities0203 829 6745

Making a Claim – Gadget Insurance

You must notify:
Trent Services (Administration) Limited
Trent House
Love Lane
Cirencester
Gloucestershire GL7 1XD
Tel : 01285 626020

Policies purchased before 18 December 2015

Call us...

Customer Services:
Tel: 0333 300 0029
Fax: 0845 605 2710

For UK Day & Break
cover only:
Tel: 0333 300 0331

Making a claim - policies purchased before 18 December 2015

Emergency Assistance
If you are abroad and require urgent medical or travel assistance, assistance is available 24 hours per day, please contact us on +44 (0) 1273 747 602 or by e-mailing [email protected]

For all other claims
Please contact the claims team on 0845 603 6497 (lines open Monday - Friday 9am to 5pm. Calls may be recorded for security and training purposes

Need help with new policies?

UK Customer Services0330 880 3600

Open Mon - Fri 8.30am - 6pm.
Sat 8.30am - 4pm.
Sun 10am - 3pm.
(Calls may be monitored or recorded)

Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day