Contact Us

Existing Polices

Should you wish to make amendments to your policy, why not visit our Client Zone? Here you can make certain policy amendments and view altered policy documents instantly.

Call us...

Customer Services:
Tel: 0330 880 3600 (reduced hours over easter period - 10am till 4pm - Friday 30th March & Monday 2nd April).

Write to us...

Direct Travel Insurance
Digital House
Threshelfords Business Park
Inworth Road
Feering
Essex
CO5 9SE

Email us...

[email protected]

Making a claim

Claims Number Emergency Assistance Company Emergency Assistance Number
AllSafe +44 (0) 203 829 6761 Emergency Assistance Facilities +44 (0) 203 829 6745
AllSafe: For sales prior to 1st Dec 2017 +44 (0) 208 667 1600 Under Emergency Assistance Mayday Assistance Ltd +44 (0) 1273 624661
AllSafe: For sales prior to 6th June 2016 0208 865 3456 Intana 208 865 3457
Direct2Insure 0208 865 3452 Emergency Assistance Service 0208 865 3137
Direct Travel 01702 553 443 Medical Emergency Assistance Company 0203472 2388
Direct Travel: For sales prior to 1st August 2017 0207 743 8346 Medical Emergency Assistance Company 0207 743 8348
Fish 0800 923 4213 Zurich Assist 01242 218 999
Fit4Travel 0208 865 3102 Intana 0208 865 3101
Flexicover 0203 824 0716 Emergency Assistance Facilities 0203 824 0715
Flexicover: For sales prior to 1st January 2017 0330 400 1416 Medical Assistance Helpline 0203 362 2446
Free Spirit 0239 241 9879 Emergency Assistance Service 0208 763 3433
Go Insure 0203 829 6761 Emergency Assistance Facilities 0203 829 6745
Holiday Insurance.com 0203 829 6761 Emergency Assistance Facilities 0203 829 6745
Spectrum 0203 824 0716 Emergency Assistance Facilities 0203 824 0715
Spectrum: For sales prior to 1st January 2017 0330 400 1416 Medical Assistance Helpline 0203 362 2446
Top Dog 0203 824 0716 Emergency Assistance Facilities 0203 824 0715
Top Dog: For sales prior to 1st January 2017 0330 400 1416 Medical Assistance Helpline 0203 362 2446
Fit2Travel 0203 829 6761 Emergency Assistance Facilities 0203 829 6745

Making a Claim – Gadget Insurance (policies purchased prior to 19 June 2018)

You must notify:
Trent Services (Administration) Limited
Trent House
Love Lane
Cirencester
Gloucestershire GL7 1XD
Tel : 01285 626020

Policies purchased before 18 December 2015

Call us...

Customer Services:
Tel: 0333 300 0029
Fax: 0845 605 2710

For UK Day & Break
cover only:
Tel: 0333 300 0331

Making a claim - policies purchased before 18 December 2015

Emergency Assistance
If you are abroad and require urgent medical or travel assistance, assistance is available 24 hours per day, please contact us on +44 (0) 1273 747 602 or by e-mailing [email protected]

For all other claims
Please contact the claims team on 0845 603 6497 (lines open Monday - Friday 9am to 5pm. Calls may be recorded for security and training purposes

Need help with new policies?

UK Customer Services0330 880 3600

Open Mon - Fri 8.30am - 6pm.
Sat 8.30am - 4pm.
Sun 10am - 3pm.
(Calls may be monitored or recorded)

Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day