Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
To ensure the safety of our staff, we have closed our call centre temporarily and we are unable to receive calls at this time.
If you have any questions, please contact us via our chat facility during office hours or email us. We aim to respond to all emails within two working days.
Existing Polices - Should you wish to make amendments to your policy, why not visit our manage your policy? Here you can make certain policy amendments and view altered policy documents instantly.
Customer Services:
Tel: 0330 880 3600
Direct Travel Insurance
Digital House
Threshelfords Business Park
Inworth Road
Feering
Essex
CO5 9SE
Need help with new policies?
UK Customer Services0330 880 3600
Open Mon - Fri 9am - 5pm. Closed at weekend
(Calls may be monitored or recorded)
Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day
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