Contact Us

Existing Polices

Should you wish to make amendments to your policy, why not visit our Client Zone? Here you can make certain policy amendments and view altered policy documents instantly.

Call us...

Customer Services:

Tel: 0330 880 3600

Open Mon - Fri 8.30am - 6pm.
Sat 8.30am - 5pm.
Sun 10am - 3pm.
(Calls may be monitored or recorded)

Write to us...

Direct Travel Insurance
Digital House
Threshelfords Business Park
Inworth Road
Feering
Essex
CO5 9SE

Email us...

[email protected]

Making a claim

	Claims Number	Emergency Assistance Company	Emergency Assistance Number
AllSafe	+44 (0) 203 829 6761	Emergency Assistance Facilities	+44 (0) 203 829 6745
AllSafe: For sales prior to 1st Dec 2017	+44 (0) 208 667 1600	Under Emergency Assistance Mayday Assistance Ltd	+44 (0) 1273 624661
Direct2Insure	020 8865 3136	Emergency Assistance Service	0208 865 3137
Direct Travel	01702 553 443	Medical Emergency Assistance Company	0203472 2388
Direct Travel: For sales prior to 1st August 2017	0207 743 8346	Medical Emergency Assistance Company	0207 743 8348
Fish	0800 923 4213	Zurich Assist	01242 218 999
Fit4Travel	0208 865 3102	Intana	0208 865 3101
Flexicover	0203 824 0716	Emergency Assistance Facilities	0203 824 0715
Flexicover: For sales prior to 1st January 2017	0330 400 1416	Medical Assistance Helpline	0203 362 2446
Free Spirit	0239 241 9879	Emergency Assistance Service	+44 (0) 203 829 6745
Go Insure	0203 829 6761	Emergency Assistance Facilities	0203 829 6745
Holiday Insurance.com	0203 829 6761	Emergency Assistance Facilities	0203 829 6745
Spectrum	0203 824 0716	Emergency Assistance Facilities	0203 824 0715
Spectrum: For sales prior to 1st January 2017	0330 400 1416	Medical Assistance Helpline	0203 362 2446
Top Dog	0203 824 0716	Emergency Assistance Facilities	0203 824 0715
Top Dog: For sales prior to 1st January 2017	0330 400 1416	Medical Assistance Helpline	0203 362 2446
Fit2Travel	0203 829 6761	Emergency Assistance Facilities	0203 829 6745

Making a Claim – Gadget Insurance

Policies purchased from 5 September 2018

You must notify:

Davies Managed Systems Limited,
Telecom House,
Trinity Street,
Stoke-on-Trent,
Staffordshire
ST1 5NA.

Tel: 0344 856 2181

Policies purchased prior to 19 June 2018

You must notify:

Trent Services (Administration) Limited
Trent House
Love Lane
Cirencester
Gloucestershire GL7 1XD

Tel : 01285 626020

Need help with new policies?

UK Customer Services0330 880 3600

Open Mon - Fri 8.30am - 6pm.
Sat 8.30am - 5pm.
Sun 10am - 3pm.
(Calls may be monitored or recorded)

Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day