Should you wish to make amendments to your policy, why not visit our Client Zone? Here you can make certain policy amendments and view altered policy documents instantly.
Customer Services:
Tel: 0330 880 3600 (reduced hours over easter period - 10am till 4pm - Friday 30th March & Monday 2nd April).
Direct Travel Insurance
Digital House
Threshelfords Business Park
Inworth Road
Feering
Essex
CO5 9SE
| Claims Number | Emergency Assistance Company | Emergency Assistance Number | |
| AllSafe | +44 (0) 203 829 6761 | Emergency Assistance Facilities | +44 (0) 203 829 6745 |
| AllSafe: For sales prior to 1st Dec 2017 | +44 (0) 208 667 1600 | Under Emergency Assistance Mayday Assistance Ltd | +44 (0) 1273 624661 |
| AllSafe: For sales prior to 6th June 2016 | 0208 865 3456 | Intana | 208 865 3457 |
| Direct2Insure | 0208 865 3452 | Emergency Assistance Service | 0208 865 3137 |
| Direct Travel | 01702 553 443 | Medical Emergency Assistance Company | 0203472 2388 |
| Direct Travel: For sales prior to 1st August 2017 | 0207 743 8346 | Medical Emergency Assistance Company | 0207 743 8348 |
| Fish | 0800 923 4213 | Zurich Assist | 01242 218 999 |
| Fit4Travel | 0208 865 3102 | Intana | 0208 865 3101 |
| Flexicover | 0203 824 0716 | Emergency Assistance Facilities | 0203 824 0715 |
| Flexicover: For sales prior to 1st January 2017 | 0330 400 1416 | Medical Assistance Helpline | 0203 362 2446 |
| Free Spirit | 0239 241 9879 | Emergency Assistance Service | 0208 763 3433 |
| Go Insure | 0203 829 6761 | Emergency Assistance Facilities | 0203 829 6745 |
| Holiday Insurance.com | 0203 829 6761 | Emergency Assistance Facilities | 0203 829 6745 |
| Spectrum | 0203 824 0716 | Emergency Assistance Facilities | 0203 824 0715 |
| Spectrum: For sales prior to 1st January 2017 | 0330 400 1416 | Medical Assistance Helpline | 0203 362 2446 |
| Top Dog | 0203 824 0716 | Emergency Assistance Facilities | 0203 824 0715 |
| Top Dog: For sales prior to 1st January 2017 | 0330 400 1416 | Medical Assistance Helpline | 0203 362 2446 |
| Fit2Travel | 0203 829 6761 | Emergency Assistance Facilities | 0203 829 6745 |
You must notify:
Trent Services (Administration) Limited
Trent House
Love Lane
Cirencester
Gloucestershire GL7 1XD
Tel : 01285 626020
Customer Services:
Tel: 0333 300 0029
Fax: 0845 605 2710
For UK Day & Break
cover only:
Tel: 0333 300 0331
Emergency Assistance
If you are abroad and require urgent medical or travel assistance, assistance is available 24 hours per day, please contact us on +44 (0) 1273 747 602 or by e-mailing [email protected]
For all other claims
Please contact the claims team on 0845 603 6497 (lines open Monday - Friday 9am to 5pm. Calls may be recorded for security and training purposes
Need help with new policies?
UK Customer Services0330 880 3600
Open Mon - Fri 8.30am - 6pm.
Sat 8.30am - 4pm.
Sun 10am - 3pm.
(Calls may be monitored or recorded)
Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day
Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.
(11205 reviews)
96% positive - Independant customer feedback.
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"The lady i spoke.to was very helpful and polite, she was patient with me and was ablemto answer all my questions, i often find finding the right insurance difficult however she put me straight at ease and was even recommending places to vosit on our trip as she was native to the country! A real asset..."
