Contact Us

Existing Polices

Should you wish to make amendments to your policy, why not visit our Client Zone? Here you can make certain policy amendments and view altered policy documents instantly.

Call us...

Customer Services:

Tel: 0330 880 3600

  • Open Mon - Fri 8.30am - 6pm.
  • Sat 8.30am - 4pm.
  • Sun 10am - 3pm.
  • (Calls may be monitored or recorded)

Write to us...

Direct Travel Insurance
Digital House
Threshelfords Business Park
Inworth Road
Feering
Essex
CO5 9SE

Making a claim

Claims NumberEmergency Assistance CompanyEmergency Assistance Number
AllSafe+44 (0) 203 829 6761Emergency Assistance Facilities+44 (0) 203 829 6745
AllSafe: For sales prior to 1st Dec 2017+44 (0) 208 667 1600Under Emergency Assistance Mayday Assistance Ltd+44 (0) 1273 624661
AllSafe: For sales prior to 6th June 20160208 865 3456Intana208 865 3457
Direct2Insure020 8865 3136Emergency Assistance Service0208 865 3137
Direct Travel01702 553 443Medical Emergency Assistance Company0203472 2388
Direct Travel: For sales prior to 1st August 20170207 743 8346Medical Emergency Assistance Company0207 743 8348
Fish0800 923 4213Zurich Assist01242 218 999
Fit4Travel0208 865 3102Intana0208 865 3101
Flexicover0203 824 0716Emergency Assistance Facilities0203 824 0715
Flexicover: For sales prior to 1st January 20170330 400 1416Medical Assistance Helpline0203 362 2446
Free Spirit0239 241 9879Emergency Assistance Service+44 (0) 203 829 6745
Go Insure0203 829 6761Emergency Assistance Facilities0203 829 6745
Holiday Insurance.com0203 829 6761Emergency Assistance Facilities0203 829 6745
Spectrum0203 824 0716Emergency Assistance Facilities0203 824 0715
Spectrum: For sales prior to 1st January 20170330 400 1416Medical Assistance Helpline0203 362 2446
Top Dog0203 824 0716Emergency Assistance Facilities0203 824 0715
Top Dog: For sales prior to 1st January 20170330 400 1416Medical Assistance Helpline0203 362 2446
Fit2Travel0203 829 6761Emergency Assistance Facilities0203 829 6745

Making a Claim – Gadget Insurance

Policies purchased from 5 September 2018

You must notify:

  • Davies Managed Systems Limited,
  • Telecom House,
  • Trinity Street,
  • Stoke-on-Trent,
  • Staffordshire
  • ST1 5NA.

Tel: 0344 856 2181

Policies purchased prior to 19 June 2018

You must notify:

  • Trent Services (Administration) Limited
  • Trent House
  • Love Lane
  • Cirencester
  • Gloucestershire GL7 1XD

Tel : 01285 626020

Need help with new policies?

UK Customer Services0330 880 3600

Open Mon - Fri 8.30am - 6pm.
Sat 8.30am - 4pm.
Sun 10am - 3pm.
(Calls may be monitored or recorded)

Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day