Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
The Money and Pension Scheme (MaPS) directory has been set up for consumers who are struggling to navigate the market due to serious medical conditions affecting their quotes. This includes consumers who have had medical conditions excluded, or a high additional premium added in connection with these conditions. The directory gives consumers access to several specialist providers.
We are pleased to confirm that not only ourselves (Direct-Travel), but another of our brands ‘MIA - Clear2Go’ are on the list of serious medical specialist providers presented on the medical directory by MaPS.
MIA – Clear2Go can provide in-house, unique, and affordable travel insurance with the personal service you need for your serious medical conditions. Even if you have been given a terminal prognosis, Clear2Go may still be able to provide cover. You can call us on 0800 999 3333 or visit the MIA – Clear2Go website for more information.
Consumer enquiries about the MaPS directory can be made to the Money Advice Service’s Customer Contact Centre which is available from Monday to Friday, 8am to 6pm: 0800 138 7777. Alternatively you can visit their website: The Money Advice Service Medical Travel Directory
A short video is provided below created by MaPS to explain any further details about the directory.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm.
Sun 10am - 3pm
(Calls may be monitored or recorded)
Contact details can be found in your policy documentation
Available 24 hours a day, every day