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Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

Frequently Asked Questions

We have compiled a list of questions that are frequently asked by our customers.

If you have a query about Direct Travel Insurance, our policies or your cover hopefully you can find the answer here.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

FAQ

Frequently asked questions from Direct Travel Insurance

If you cannot find the answer to your question, please get in touch. Our contact details can be found on our Contact Us page.

Need help?

UK Customer Services0330 880 3600

Open 8:30am-6pm on Mon to Fri, 8:30am-4pm on Sat. Closed Sunday.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day