We have compiled a list of questions that are frequently asked by our customers.
If you have a query about Direct Travel Insurance, our policies or your cover hopefully you can find the answer here.
If you cannot find the answer to your question, please get in touch. Our contact details can be found on our Contact Us page.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 4pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day
Our insurance policies do not cover undisclosed pre-existing medical conditions, or travel to or through countries where the Foreign Office has warned against all but essential travel. Other exclusions and conditions may apply so please check the Policy Wording for details.