Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

Frequently Asked Questions

We have compiled a list of questions that are frequently asked by our customers.

If you have a query about Direct Travel Insurance, our policies, or your cover hopefully you can find the answer here.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski
  11. Cruise
  12. Gadget

FAQs

Frequently asked questions from Direct Travel Insurance

If you cannot find the answer to your question, please get in touch. Our contact details can be found on our Contact Us page.

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.