Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

Do you have a 24/7 emergency assistance service?

All of our travel insurance policies offer a 24 hour-a-day, 7 day-a-week medical emergency assistance and repatriation service helpline. Doctors, nurses, and other technical and multilingual support staff are available to provide immediate help and can be contacted from anywhere in the world.

Emergency medical assistance contact phone numbers can be found here.

Your total cover amount will vary depending on the provider you have insured with. Please make sure that the travel insurance option you choose offers the correct level of medical cover to your needs.

Related FAQs

  1. Policy Wordings
  2. Do you have a pre-travel helpline?
  3. Why buy my travel insurance from you?
  4. Direct Travel Insurance: Terms and Conditions

Need help?

UK Customer Services

0330 880 3600*

Open Monday to Friday 9:00am to 5pm, Saturday 8:30am to 4pm and closed Sundays

Emergency Medical Assistance

Direct Travel / AllSafe (Allianz)
01444 465 553


Fit2Travel / Clear4Travel / Direct2Insure (White Horse)
01243 621 501


Goodtogo (Red Sands)
01444 465 553


Ok To Travel (Starr)
02922 401 963

*Calls are recorded and may be monitored.