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Claims Process Guide

Making an insurance claim should be straightforward and stress free - here are some simple instructions you need to follow when making a claim with Direct Travel Insurance.

Before you start

Before you start step 1

Be Prepared
Make sure that you have the original copies from all of your bookings and travel insurance policy wordings somewhere safe.

Before you start step 2

Keep Your Receipts
Also if you’re insuring valuable objects to take on holiday it's a good idea to take photographs showing their condition before you go.

Before you start step 3

File it ASAP
We have a time limit of 31 days to make a claim following an incident. Even if you have plenty of time it's best to get it done as soon as possible.

Before you start step 4

Document the Damage
Visual evidence and lists of stolen times will make it quicker for us to process your claim. It is also advised to note down delayed flight numbers.

Abroad and require immediate assistance?

If you're abroad and require immediate medical assistance, please call the 24 hour medical assistance helpline. Details can be found in your policy documentation and in the table below.

How to make a claim

Step 1 - Report it
If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police before doing anything else.

Step 2 - Check Your Policy
The next step is to check your travel insurance policy wording to make sure you’re covered for whatever has happened.

Step 3 - Give us a Call
Details of your claims service provider can be found on your policy documentation. They will ask you some questions, send you the correct forms to complete, and advise you on which documents are needed in order to process your claim.

Step 4 - Complete the form
Go through the form thoroughly and ensure that you attach all of the required documentation. If you have any questions whilst you are doing this, or you are missing some paperwork, then give the Claims team a call.

Step 5 - Send everything to your claims team
The contact details for your claims team will be shown on your policy documentation. They will provide you with a reference number so that you can check the progress of your claim.

If you do not hear from them after 5 working days of sending your documentation then please give them a call.

Making a claim

Claims Information Emergency Assistance Number
AllSafe 0208 667 2461 or visit (0) 1444 465 553
Direct Travel 0208 667 2461 or visit +44 (0) 1444 465 553
Direct Travel Gadget 0345 074 4828 or visit
Fit2Travel 0345 258 7172 or email +44 (0) 1243 621 501
Clear4Travel01733 224 823 or email (0) 1733 224 357
Freespirit0208 667 2461 or email
+44 (0) 203 819 7170
Goodtogo 01444 465590 or visit (0) 1444 465 573