Claims Process Guide

Step 1 - Report it
If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police before doing anything else.

Step 2 - Check Your Policy
The next step is to check your travel insurance policy wording to make sure you’re covered for whatever has happened.

Step 3 - Give us a Call
Details of your claims service provider can be found on your policy documentation. They will ask you some questions, send you the correct forms to complete, and advise you on which documents are needed in order to process your claim.

Step 4 - Complete the form
Go through the form thoroughly and ensure that you attach all of the required documentation. If you have any questions whilst you are doing this, or you are missing some paperwork, then give the Claims team a call.

Step 5 - Send everything to your claims team
The contact details for your claims team will be shown on your policy documentation. They will provide you with a reference number so that you can check the progress of your claim.

If you do not hear from them after 5 working days of sending your documentation then please give them a call.