Claims Process Guide

Making an insurance claim should be straight forward and stress free - here are some simple instructions you need to follow when making a claim with Direct Travel Insurance.

Register Claim Now

Did your policy start:

Before 30/11/2015

Before 30/11/2015

In order to register your claim please contact our claims team on 0845 603 6497 (lines open Monday-Friday 9am to 5pm – calls may be recorded for security and training purposes) whom will walk you through the process in order to submit your claim

or After 01/12/2015

Before you start

Before you start step 1

Be Prepared
Make sure that you have the original copies from all of your bookings and travel insurance policy wordings somewhere safe.

Before you start step 2

Keep Your Receipts
Also if you’re insuring valuable objects to take on holiday it's a good idea to take photographs showing their condition before you go.

Before you start step 3

File as soon as possible
We have a time limit of 31 days to make a claim following an incident. Even if you have plenty of time it's best to get it done as soon as possible.

Before you start step 4

Document the Damage
Visual evidence and lists of stolen times will make it quicker for us to process your claim. It is also advised to note down delayed flight numbers.

How to make a claim

Step 1 - Report it
If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police before doing anything else.

Step 2 - Check Your Policy
The next step is to check your travel insurance policy wording to make sure you’re covered for whatever has happened.

Step 3 - Give us a Call
Details of your claims service provider can be found on your policy documentation. They will ask you some questions, send you the correct forms to complete, and advise you on which documents are needed in order to process your claim.

Step 4 - Complete the form
Go through the form thoroughly and ensure that you attach all of the required documentation. If you have any questions whilst you are doing this, or you are missing some paperwork, then give the Claims team a call.

Step 5 - Send everything to your claims team
The contact details for your claims team will be shown on your policy documentation.

They will provide you with a reference number so that you can check the progress of your claim.
If you do not hear from them after 5 working days of sending your documentation then please give them a call.

Register Claim Now

Abroad and require immediate assistance?

If you're abroad and require immediate medical assistance, please call the 24 hour medical assistance helpline. Details can be found in your policy documentation.

It's important to know.

Our insurance policies do not cover undisclosed pre-existing medical conditions, or travel to or through countries where the Foreign Office has warned against all but essential travel. Other exclusions and conditions may apply so please check the Policy Wording for details.

What makes us different

We provide different products to suit your needs. With easy to understand policies, UK based 24/7 medical assistance and a simple claims process, you can be assured of cover that's there for you when you need it.

Having provided travel insurance for over 20 years our customers have told us what they want. So whenever you need us, our UK based team are always here to help, before, during and after your trip. And with many great benefits you can relax and focus on enjoying your travels.

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