Claims Process Guide
Making an insurance claim should be straightforward.
Here are some simple instructions you should follow when contacting your claims team.
Be Prepared
Make sure that you keep the documentation from all of your bookings, and travel insurance policy, somewhere safe.
Keep Your Receipts
If you're insuring valuable objects to take on holiday, locate the purchase or gift receipts where you can.
File it ASAP
You should make a claim as soon as is feasibly possible following the event. This way, the claims process can get started early.
Document the Damage
Visual evidence and lists of stolen items can be of us to the claims team. It's also worth noting delayed flight details.
Require emergency medical assistance?
If you're abroad and require immediate medical assistance, please call your insurer's 24 hour medical assistance helpline.
Details can be found in your Policy Wording, and in the contact table below.
Making a Claim
| Insurer | Claims number | Claims website or email | Emergency Medical Assistance |
| Allsafe | 0208 667 2461 | www.rpclaims.com/allsafe Email: claim@rpclaims.com |
+44 (0) 1444 465 553 |
| Direct Travel | 0208 667 2461 | www.rpclaims.com/directtravel Email: claim@rpclaims.com |
+44 (0) 1444 465 553 |
| Fit2Travel | 01733 224 823 | Email: claims@white-horse.ie | +44 (0) 1733 224 357 |
| Direct2Insure | 01733 224 823 | Email: claims@white-horse.ie | +44 (0) 1733 224 357 |
| Clear4Travel | 01733 224 823 | Email: claims@white-horse.ie | +44 (0) 1733 224 357 |
| OKToTravel | 02922 401 964 | www.imglobal.com/member/assistance/claims Email: travelclaims@imglobal.com |
+44 (0) 2922 401 963 |
| OneBeforeTravel | 0207 858 1980 | https://intake.sedgwick.com/u/accelerantclaims/home Email: accelerantclaims@ie.sedgwick.com |
+44 (0) 208 608 4163 |
| HolidayInsurance | 0330 678 3436 | https://uk.claims.axa.travel/ | +44 (0) 330 678 3439 |
| Goodtogo | 01444 465590 | https://claims.imglobal.com | +44 (0) 1444 465 573 |
| ActivitySure | 0333 051 0468 | activitysure.claimsorted.com Email: activitysure@claimsorted.com |
+44 (0) 208 057 0468 |
| Gadget | 01865 745 566 | www.theoxfordclaimscompany.co.uk/make-a-claim Email: claims@theoxfordclaimscompany.co.uk |
Step 1 - Report Your Claim
Report theft, loss, or vandalism to the appropriate local authority as soon as reasonably possible and obtain written evidence where required by your policy.
Step 2 - Check Your Policy
Check your Policy Wording for the relevant section, evidence requirements and exclusions. The claims handler will assess your claim against the terms of your policy.
Step 3 - Call Your Claims Team
Details of your claims service provider can be found on your policy documentation, or in the table above. They will ask you some questions, send you the correct forms to complete, and advise you on which documents are needed in order to process your claim.
Step 4 - Complete the Forms
Go through the form thoroughly and ensure that you attach all of the required documentation. If you have any questions whilst you are doing this, or you are missing some paperwork, then give the Claims team a call.
Step 5 - Send It to Claims
The contact details for your claims team will be shown on your policy documentation. They will provide you with a reference number so that you can check the progress of your claim.
