Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

Do you have a pre-travel helpline?

If you would like to speak to someone about your insurance before you travel, please contact us using any of the following avenues:

Call - 0300 880 3600
Email -
Write to - Brokersure Ltd., Digital House, Threshelfords Business Park, Inworth Road, Feering, Colchester, CO5 9SE

For travel queries, you might find the following links useful:
The World Health Organisation (WHO) -
The Foreign, Commonwealth, and Development Office (FCDO) -
Travel Aware -
The National Health Service -

For specific queries relating to your holiday destination or transport, you may also wish to get in touch with your tour operator and/or transport provider. It can also be useful to research the travel requirements or restrictions at your destination.

Related FAQs

  1. Direct Travel Insurance: Terms and Conditions
  2. Do you have an emergency medical assistance helpline?
  3. Policy Wordings
  4. How do I make a claim?
  5. Why buy my travel insurance from you?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.