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Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

Do you offer a pre-travel help line?

If you would like pre-travel advice, we hope you will find the following links useful:

World Health Organisation - http://www.who.int/en/

Foreign and common wealth office - https://www.gov.uk/government/organisations/foreign-commonwealth-office.

Should you have any questions about your travel insurance cover before you travel please call the customer care team on the telephone number provided in your policy wording. For travel queries you may also wish to get in touch with your airline or tour operator.

Related FAQs

  1. Terms and Conditions
  2. Do you have a 24-hour emergency service?
  3. Do you offer a pre-travel help line?
  4. Historical Policy Wordings
  5. How do I make a claim?
  6. If I have a household contents policy can I get a discount?
  7. Why buy my travel insurance from you?

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day