Our Call Centre is now working remotely you can contact us during office hours via chat or email.
Please be aware we are experiencing unprecedented demand so please be patient.
If your query is regarding a claim please click here for further details.
If you would like pre-travel advice, we hope you will find the following links useful:
World Health Organisation - http://www.who.int/en/
Foreign and common wealth office - https://www.gov.uk/government/organisations/foreign-commonwealth-office.
Should you have any questions about your travel insurance cover before you travel please call the customer care team on the telephone number provided in your policy wording. For travel queries you may also wish to get in touch with your airline or tour operator.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day