Our Call Centre is now working remotely you can contact us during office hours via chat or email.
Please be aware we are experiencing unprecedented demand so please be patient.
If your query is regarding a claim please click here for further details.
Check out the Direct Travel information area for details about who we are, what we do and how we work. Here you can review our terms and conditions, receive claims line information, look over historic policy wordings and find answers to many a question. If there is anything else, why not call into our UK based call centre for any answers.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day