Check out the Direct Travel information area for details about who we are, what we do and how we work. Here you can review our terms and conditions, receive claims line information, look over historic policy wordings and find answers to many a question. If there is anything else, why not call into our UK based call centre for any answers.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 4pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day
Our insurance policies do not cover undisclosed pre-existing medical conditions, or travel to or through countries where the Foreign Office has warned against all but essential travel. Other exclusions and conditions may apply so please check the Policy Wording for details.