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Company Information

Check out the Direct Travel information area for details about who we are, what we do and how we work. Here you can review our terms and conditions, receive claims line information, look over historic policy wordings and find answers to many a question. If there is anything else, why not call into our UK based call centre for any answers.

  1. Terms and Conditions
  2. Do you have a 24-hour emergency service?
  3. Do you offer a pre-travel help line?
  4. Historical Policy Wordings
  5. How do I make a claim?
  6. How to contact us?
  7. If I have a household contents policy can I get a discount?
  8. Why buy my travel insurance from you?

  1. Quick Links

  2. Country Guides
  3. How to Claim
  4. Pre-Existing Medical Conditions
  5. Policy Wordings
  6. FCO Travel Advice
  7. Email us
  8. FAQs

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day


It's important to know.

Our products are available for UK residents only.

You must be 18 years or over to purchase a policy.

Upper age limits may apply, depending on the product selected.

Our insurance policies do not cover undisclosed pre-existing medical conditions, or travel to or through countries where the Foreign Office has warned against all but essential travel. Other exclusions and conditions may apply so please check the Policy Wording for details.

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Policy documents

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We collect and use your personal information according to our Privacy Policy. Please refer to your Policy Wording for full Terms and Conditions of the insurance purchased. If you have any questions please visit the FAQ page or Contact Us.

Direct Travel Insurance is a trading name of Brokersure Ltd who are authorised and regulated by the Financial Conduct Authority FCA No. 501719

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