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Our Call Centre is now working remotely you can contact us during office hours via chat or email.
Please be aware we are experiencing unprecedented demand so please be patient.
If your query is regarding a claim please click here for further details.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

Company Information

Check out the Direct Travel information area for details about who we are, what we do and how we work. Here you can review our terms and conditions, receive claims line information, look over historic policy wordings and find answers to many a question. If there is anything else, why not call into our UK based call centre for any answers.

  1. Terms and Conditions
  2. Do you have a 24-hour emergency service?
  3. Do you offer a pre-travel help line?
  4. Historical Policy Wordings
  5. How do I make a claim?
  6. If I have a household contents policy can I get a discount?
  7. Why buy my travel insurance from you?

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day