Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Winter Sports
  11. Cruise Cover
  12. Gadget Cover

Company Information

Here you’ll find information about Direct Travel Insurance - who we are, what we do, and how we work. You can review our Terms & Conditions, find Claims line information, look over historical Policy Wordings, and find answers to many different questions.

If there’s anything you can’t find or would like to talk about, give our UK-based contact centre a ring on 0330 880 3600.

  1. Direct Travel Insurance: Terms and Conditions
  2. Do you have an emergency medical assistance helpline?
  3. Do you have a pre-travel helpline?
  4. Policy Wordings
  5. How do I make a claim?
  6. Why buy my travel insurance from you?

Need help?

UK Customer Services

0330 880 3600*

*Calls are recorded for training and monitoring purposes.

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

UK Emergency Assistance

Direct Travel, AllSafe
(Allianz)
01444 465 553 

Fit2Travel, Direct2Insure, Clear4Travel
(White Horse)
01733 224 357

Free Spirit (Accelerant)
0208 608 4216

Goodtogo (Red Sands)
01444 465 573

Available 24 hours a day, every day.