Our Call Centre is now working remotely you can contact us during office hours via chat or email.
Please be aware we are experiencing unprecedented demand so please be patient.
If your query is regarding a claim please click here for further details.
Direct Travel Brands:
Our Direct Travel insurance is underwritten by Chaucer Syndicates Limited.
Other Brands – Please see the policy wording specific to the product you are purchasing for full details of the underwriters for each policy. Alternatively, please call our Customer Service team on 0330 880 3600 who will be happy to assist you with your enquiry.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day