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Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

Who underwrites the insurance?

Direct Travel Brands:

Our Direct Travel insurance is underwritten by Chaucer Syndicates Limited.

Other Brands – Please see the policy wording specific to the product you are purchasing for full details of the underwriters for each policy. Alternatively, please call our Customer Service team on 0330 880 3600 who will be happy to assist you with your enquiry.

Related FAQs

  1. About Us
  2. What factors do we consider when calculating our premiums?
  3. Who underwrites the insurance?
  4. What is an excess?
  5. What Gadgets do you Cover?
  6. What is the difference between Europe 1 and Europe 2?

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day