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Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

What factors do we consider when calculating our premiums?

We consider a number of factors when calculating our premiums. These include:

  1. Pre-existing medical conditions
  2. Policy type and cover level
  3. Destination/geographical area
  4. Number of travellers
  5. Age of all travellers
  6. Trip duration
  7. Policy options selected such as cruise/activities

If you have any further enquiries about how we calculate our premiums, please do not hesitate to contact us. You can give our friendly travel team a call on 0330 880 3600. You can email us at Or you can write to us at:

Direct Travel Insurance
Digital House
Threshelfords Business Park
Inworth Road

Related FAQs

  1. About Us
  2. What factors do we consider when calculating our premiums?
  3. Who underwrites the insurance?
  4. What is an excess?
  5. What Gadgets do you Cover?
  6. What is the difference between Europe 1 and Europe 2?

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day