What factors do we consider when calculating our premiums?

We consider a number of factors when calculating our premiums. These include:

Pre-existing medical conditions
Policy type and cover level
Destination/geographical area
Number of travellers
Age of all travellers
Trip duration
Policy options selected such as cruise/activities

If you have any further enquiries about how we calculate our premiums, please do not hesitate to contact us. You can give our friendly travel team a call on 0330 880 260. You can email us at enquiries@direct-travel.co.uk. Or you can write to us at:

Direct Travel Insurance

Digital House

Threshelfords Business Park

Inworth Road

Feering

Essex

CO5 9SE

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 4pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day

It's important to know.

Our products are available for UK residents only.

You must be 18 years or over to purchase a policy.

Upper age limits may apply, depending on the product selected.

Our insurance policies do not cover undisclosed pre-existing medical conditions, or travel to or through countries where the Foreign Office has warned against all but essential travel. Other exclusions and conditions may apply so please check the Policy Wording for details.