Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
Should you wish to take part in any winter sports whilst in holiday, the additional option of winter sports would need to be included on your policy.
The winter sports activity packs will vary across brands, as such for full details please refer to the relevant policy wording.
The following activities will be covered by all policies if Winter sports is selected:
For all other required activities please refer to the winter sports section in the relevant policy wording.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day