Our Call Centre is now working remotely you can contact us during office hours via chat or email.
Please be aware we are experiencing unprecedented demand so please be patient.
If your query is regarding a claim please click here for further details.
Should you wish to take part in any winter sports whilst in holiday, the additional option of winter sports would need to be included on your policy.
The winter sports activity packs will vary across brands, as such for full details please refer to the relevant policy wording.
The following activities will be covered by all policies if Winter sports is selected:
For all other required activities please refer to the winter sports section in the relevant policy wording.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
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UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day