Concerned about Coronavirus? Click here.

Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

How do you define UK resident?

For the purposes of our policies, a UK resident is defined as a person who has their main home in the United Kingdom, who is registered with a medical practitioner in the UK, and who has been resident in the UK for 6 months out of the last 12.

Our Insurers define the United Kingdom as inclusive of England, Scotland, Wales, Northern Ireland, and the Isle of Man.

If you are unsure as to whether you would fall under this definition, please give our friendly customer care team a call on 0330 880 3600, and they will be happy to answer any queries you may have.

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day