Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
For the purposes of our policies, a UK resident is defined as a person who has their main home in the United Kingdom, who is registered with a medical practitioner in the UK, and who has been resident in the UK for 6 months out of the last 12.
Our Insurers define the United Kingdom as inclusive of England, Scotland, Wales, Northern Ireland, and the Isle of Man.
If you are unsure as to whether you would fall under this definition, please give our friendly customer care team a call on 0330 880 3600, and they will be happy to answer any queries you may have.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day