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Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski
The Know Before You Go campaign has now ended, why not take a look at the Government run Travel Aware scheme.

Should I take an EHIC?

If you are travelling within Europe, we strongly suggest that you, and anyone travelling with you, obtain an EHIC card by visiting before travelling. To find out more on how this effects your own policy, please refer to your policy wording or contact the call centre team.

An EHIC (European Health Insurance Card) is not a replacement for travel insurance, the card simply provides you with the right to receive discounted or state-funded healthcare and treatment in most countries which are part of the EU. The card, which is provided for free, can be applied for here:

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day