Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
If you are travelling within Europe, we strongly suggest that you, and anyone travelling with you, obtain an EHIC card by visiting www.ehic.org.uk before travelling. To find out more on how this effects your own policy, please refer to your policy wording or contact the call centre team.
An EHIC (European Health Insurance Card) is not a replacement for travel insurance, the card simply provides you with the right to receive discounted or state-funded healthcare and treatment in most countries which are part of the EU. The card, which is provided for free, can be applied for here:
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day