Concerned about Coronavirus? Click here.

Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

When does travel insurance need to be purchased?

It is recommended that travel insurance is purchased as soon as your first trip payment is made even if you have only paid a small deposit.

Travel insurance should be purchased as soon as you would like to be covered for cancellation for your trip. For single trip policies, your cancellation cover comes into effect on the day of purchase, and all other benefits begin on the day you travel. For annual policies, the cover begins on the commencement date of the policy so please ensure you select the correct start date so you are fully covered for cancellation.

If you need any further clarification, please contact our Customer Service team on 0330 380 3600.

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day