Where are my policy documents?

Immediately after purchase you will receive an email which directs you to MyBrokerSure, our online customer portal. You will need to create a password in order to login. Once you've logged in, you can view your documents, change your policy, and amend personal information.

You can also see a copy of all Policy Wordings here.

If you'd like your documents posted, please get in touch so that we can arrange this for you. Note that it may take up 5 business days for you to receive them. We cannot accept any liability for delay or non-delivery by the postal service, or if you do not have enough time to review your documents before you travel.

Related FAQs

1. What is travel insurance?
2. Do I actually need travel insurance?
3. When should I buy my travel insurance?
4. I'm travelling today - can I get cover?
5. Can I get travel insurance if I've already travelled?
6. How do you define a UK resident?
7. Is there an excess?
8. Do I need to tell you each time I travel on an annual policy?
9. Can my family travel separately under an Annual Multi-Trip policy?
10. Can I make changes to my policy after I've bought it?
11. Can I extend my policy from abroad?
12. Can I use this policy to work abroad?
13. What is an EHIC or GHIC?
14. Should I take an EHIC/GHIC?
15. What if the FCDO advises against travel?
16. How do I cancel my policy?