Can I cancel my policy if it does not meet my needs?

Yes. All the policies we sell come with a 14-day cooling off period, during which time you can receive a full refund of your policy premium. This is provided:

1. You have not travelled on the policy
2. You have not made a claim on the policy
3. No incident has arisen which is likely to give rise to a claim

Outside of the 14-day cooling off period, there are variable refunds available across insurers. There might also be a small administration charge to do so.

To make a cancellation, please get in touch by calling 0330 880 3600, or emailing enquiries@direct-travel.co.uk. You can also write to Brokersure Ltd., Digital House, Threshelfords Business Park, Inworth Road, Feering, Colchester, CO5 9SE

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