1. What is MyBrokerSure?

MyBrokerSure is a secure online portal where you can access and make changes to your travel insurance policy. You can login using the following link:  
https://travelinsurance.brokersure.com/myaccount/.

The login page looks like this:

Once you have created a password and logged in, you'll be able to view and change your:

4. Amending your policy

Making amendments to your policy is easy. Simply log in to MyBrokerSure and select the policy you need to change. Once you’ve done this, a selection of Policy Actions will show up on the right side of your screen.

The Policy Actions list is how you can:

a) Change your dates
To amend your dates, just click Amend Dates from the Policy Actions list. Your current trip dates  will show up and you can change them from here. Click Amend Travel Dates to confirm.

If there is no additional premium to pay, the system will simply confirm the change. If further payment is required, you will be directed to a payment page for the additional policy premium. 
We will not charge you an administration fee to amend your policy.

Once this is done, you can login using the email address associated with your travel insurance policy, and the password you have created.

b) Change your destination
Should you need to change your destination/geographic region, select Amend Destinations from the Policy Actions list.

You will be directed to a page where you can change or add destinations/regions. The system will automatically work out whether you have a Single Trip or an Annual Multi-Trip policy. Below is a Single Trip example:

Once you have amended the countries/region as required, click Amend Destinations. Now one of three things will happen: 

c) Change traveller information
You can also use MyBrokerSure to edit existing traveller information, or add travellers. Use Amend Travellers on the Policy Actions list.

You'll be shown a page with the current travellers, alongside their declared medical conditions. From here you can change their names, dates of birth, and click Add Another Traveller to list a new person.

Once done, click Confirm Amendment to Travellers. The system will guide you to the medical screening process, where you will need to complete a declaration for each new traveller.

You can also take this opportunity to update the medical declaration for any existing travellers.  

If there is an additional premium, you will be directed to a payment page to complete your amendment. We will not charge you an administration fee to amend your policy. 

d) Change medical declaration(s)
The medical screening is one of the most important parts of your travel insurance - an incorrect declaration can result in cover being withdrawn, or claims being rejected or not fully paid.

Should you be concerned that your situation requires more detail or discussion, get in touch with us. You can email enquiries@brokersure.com or call 0330 880 3600.

Otherwise, you can make amendments to the medical declaration by clicking Update Medical Screening from the Policy Actions list.

The system will load the initial screening page with several Yes/No questions. Read through the questions carefully and answer them honestly and accurately. Click Continue Medical to proceed.

If you have answered No to any of the questions, the system will ask for confirmation and immediately save your details. 

If you have answered Yes, you will be directed to the following page, where you need to declare specific conditions and answer further questions. 

The travellers listed will have either Screen or Rescreen to their right, depending on whether you have recently added a traveller, or are changing a previous declaration.

 

Click whichever option is next to the appropriate traveller and you will be asked to Search for a condition. Start typing the name of the medical condition and you will be presented with the available conditions to declare. Here, we are declaring High Cholesterol for Traveller 1:

We would select High Cholesterol from the list, and select Start Declaration to begin answering the medical questions.

When there are no more questions to answer, double-check the information you have declared. When you are sure these are correct, click Continue. 

If you need to declare another condition for the same traveller, search for the next condition in the Search bar. If not, click Complete Declaration on the right: 

 

 

Once you have finished screening the traveller, you will be taken back to the list of all travellers. When you have completed all the amendments you need to make you can Finish Screening all travellers.

If there is no additional premium to pay, the system will simply confirm the change.  

If further payment is required, you will be directed to a payment page for the additional policy premium. We will not charge you an administration fee to amend your policy.  

Should you be due a refund, this will be handled internally, and we will return your funds in 5-10 working days.

e) Upgrade your existing policy
The Policy Actions list also gives you the option to Upgrade Your Policy before you travel. If you decide that you need more cover than previously realised, you can check the cover limits and read the Policy Wordings for higher levels here.

All you need to do is choose your upgrade option, click Select, and the system will ask for the additional premium to do so.

f) Change your activities and extensions
The Policy Actions list also gives you the option to Amend Activities. 

By clicking on this, you can add extensions such as Cruise, Golf, and Winter Sports. You can also check whether sports or activities you intend to do abroad are covered under your policy, and add  them to your policy if necessary.

After you have made the changes you need to, please click Confirm These Activities. 

If you add an activity or extension which requires you to pay an additional premium, you will be taken to the payment page.