How do I make a claim in the event of poor weather conditions?

To make a claim, you will need to contact the claims handlers for your insurer. Their information can be found in your Policy Wording, or here for your convenience.

Most policies include cover under specific sections for ‘unusual’, ‘severe’, or ‘adverse’ weather conditions, given that they are unknown and unexpected at the point at which the event causing the claim occurs. There are different provisions for ‘natural catastrophe’ or ‘natural disaster’ across all wordings, so please make sure you are aware of how you are covered in the event of an avalanche, earthquake, flood, fire, hurricane, lightning, tornado, tsunami, or volcanic eruption.

Your policy will not offer compensation under this section while you are in the care of your airline or tour operator - on this basis, all costs incurred must be referred to them.

Please note that all policies include a section for general exclusions, which would mean you cannot make a claim under those circumstances listed.

To view all current and past Policy Wordings, click here.

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Last reviewed 10 Nov 2023