How do I make a claim in the event of poor weather?

Direct Travel – Please refer to the following sections in your policy wording for full details:

• Section A - Cancelling your trip
• Section C - Cutting short your trip
• Section D1 - Missed departure
• Section D2 - Missed connection
• Section E1 - Travel delay and section
• Section E2 - Abandoning your trip

Please note that cover is not provided for events that arise as a result of a Natural Catastrophe, such as volcanic eruption, flood, tsunami, earthquake, landslide, hurricane, tornado or wildfire, unless you have purchased a Direct Travel Premier or Premier Plus policy which has Natural catastrophe cover included at no extra charge. Please see Section X1 to X8 in your policy wording for full details.

We also recommend you check all the exclusions that apply to your cover.

To view all our current and past policy wordings click here.

If you need to make a claim, please go to our online claim forms.

Other Brands - Please see the policy wording specific to the product you are purchasing for full terms and conditions on what is covered and how to make a claim.