Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
In light of the recent events and concerns surrounding airline bankruptcy, we are pleased to confirm that our Standard, Premier** and Premier Plus** policies have now been extended to offer Scheduled Airline Failure Cover.
Scheduled Airline Failure Cover ensures you are protected if the airline you have booked your flights with declares bankruptcy. In the event of insolvency of the scheduled airline, you are insured for up to £1500 per person to pay for alternative travel arrangements*.
The cover means that if you are away and your scheduled airline declares bankruptcy, you would be covered to purchase an equivalent replacement flight in order to come home. If you haven’t yet travelled, Scheduled Airline Failure Cover will pay for irrecoverable flight costs should you have to cancel your trip due to your scheduled airline’s insolvency.
Our quotation process will clearly show you which of our policies include Scheduled Airline Failure Cover.
If you have any queries about Scheduled Airline Failure Cover, please do not hesitate to get in touch. You can find our contact details on our Contact Us page.
If you would like to view further information on airlines that have filed for any form of insolvency or insolvency protection, please visit www.ipplondon.co.uk/airline-news.asp.
* Scheduled Airline Failure Cover is subject to terms and conditions and can not be included on our budget policies. Please view our policy wording for details.
** Scheduled Airline Failure Cover under Premier and Premier Plus policies included as part of End Supplier Failure cover. Please view our policy wording for details.
UK Customer Services0330 880 3600
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UK Emergency AssistanceContact details can be found in your policy documentation
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