Our Call Centre is now working remotely you can contact us during office hours via chat or email.
Please be aware we are experiencing unprecedented demand so please be patient.
If your query is regarding a claim please click here for further details.
For policies purchased prior to the 20th June 2018 we offered gadget insurance as below. If you have Direct-Travel gadget insurance you will receive a confirmation email or can check with our UK based call center who will be able to advise.
Some of our products automatically include cover for one gadget up to £500 (terms and conditions apply – please check policy wording).
We offer upgrade options for up to 7 gadgets to ensure your most valuable possessions are insured should the unthinkable happen.
Our gadget policies protect you against accidental damage, theft, breakdown, or liquid damage of your gadgets whilst abroad. If you have any queries regarding gadget cover, please contact us on 0330 880 3600 to discuss; one of our customer care team members will be happy to help.
For any policies purchased post 20th June 2018 we are unfortunately not offering any gadget cover.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day