Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
If your Personal belongings and/or baggage are damaged, lost, stolen or destroyed during your journey, our travel insurance policies will cover you up to the maximum amount shown in the Summary of cover/Schedule of benefits. Please note that excesses may apply per person, per section, per claim.
Single Item limits - these are referred to as "one item/pair or set limits" in the policy wording.
The maximum limit for any one item, pair or set is shown in the Summary of cover/Schedule of benefits. Please note that excesses may apply per person, per section, per claim. Terms and conditions may apply.
Personal belongings and baggage
Personal belongings and baggage are as follows:
Each of your suitcases, trunks and similar containers (including their contents) and other articles which belong to you (or for which you are legally responsible) including your valuables. Please check your travel insurance policy summary of cover/schedule of benefits to clarify if you are covered. Please note that excesses may apply per person, per section, per claim.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day