Our Call Centre is now working remotely you can contact us during office hours via chat or email.
Please be aware we are experiencing unprecedented demand so please be patient.
If your query is regarding a claim please click here for further details.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

Am I covered for travel disruption caused by the Icelandic volcanic ash incident?

Currently, our policies are not able to offer cover for disruption caused by volcanic ash clouds.

In 2010, eruptions from the Eyjafjallajökull volcano in Iceland caused safety concerns with regard to aircraft flying through the ash cloud. Airspace was closed for a period of time, causing disruption to travel in Europe.

In 2011, an eruption at Grimsvötn caused some disruption due to volcanic ash, but the ash cleared much more quickly than at Eyjafjallajökull.



Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day