Currently, our policies do not offer cover for travel disruption caused by volcanic ash clouds.
This is in reference to the following volcanic eruptions in Iceland:
- 2010. The Eyjafjallajökull volcano erupted, causing safety concerns with regards to aircrafts flying through the ash cloud. Airspace was closed for a period of time, causing widespread travel disruption in Europe.
- 2011. The Grimsvötn eruption also caused travel disruption due to volcanic ash, however this cleared much sooner than the Eyjafjallajökull eruption.
UK Customer Services0330 880 3600*
Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays
*Calls are recorded for training and monitoring purposes.
UK Emergency Assistance
Direct Travel (Allianz) - 01444 465 553
AllSafe (Allianz) - 01444 465 553
Fit2Travel (Arch) - 01243 621 501
Freespirit (Canopius) - 0203 819 7170
Goodtogo (Red Sands) - 01444 465 573
Available 24 hours a day, every day.