Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
Currently, our policies are not able to offer cover for disruption caused by volcanic ash clouds.
In 2010, eruptions from the Eyjafjallajökull volcano in Iceland caused safety concerns with regard to aircraft flying through the ash cloud. Airspace was closed for a period of time, causing disruption to travel in Europe.
In 2011, an eruption at Grimsvötn caused some disruption due to volcanic ash, but the ash cleared much more quickly than at Eyjafjallajökull.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day