How do I make a claim?
Please check your Policy Wording before making a claim to ensure that you cannot recover your financial losses from any other source. In the event you understand that you have sufficient evidence to make a claim, your Policy Wording will specify the information and documentation required to make your submission.
See below the appropriate Claims handler contact phone number for your insurer, which is also available in your Policy Wording. Be aware that we have recently experienced changes and adjustment in underwriters, so make sure you are contacting the correct team.Direct Travel
(Allianz) - 0208 667 2461 or visit www.rpclaims.com/directtravel
Direct Travel (Chaucer) - 01702 553 443
(Allianz) - 0208 667 2461 or visit www.rpclaims.com/allsafe
AllSafe (Chaucer) - 01702 553 443
(Red Sands) - 01444 465 590 or visit www.imglobal.com/member/assistance/claims
PLEASE NOTE: All claims are submitted subject to consideration and decision by your insurer’s Claims handler.