How do I make a claim?

Please check your Policy Wording before making a claim to ensure that you cannot recover your financial losses from any other source. In the event you understand that you have sufficient evidence to make a claim, your Policy Wording will specify the information and documentation required to make your submission.

See below the appropriate Claims handler contact phone number for your insurer, which is also available in your Policy Wording. Be aware that we have recently experienced changes and adjustment in underwriters, so make sure you are contacting the correct team.

Direct Travel (Allianz) - 0208 667 2461 or visit www.rpclaims.com/directtravel

Direct Travel (Chaucer) - 01702 553 443

AllSafe (Allianz) - 0208 667 2461 or visit www.rpclaims.com/allsafe

AllSafe (Chaucer) - 01702 553 443

Fit2Travel (Arch) - 0345 258 7172 or email claims@cegagroup.com

Freespirit (Canopius) - 01608 641 351 or email claims@rogerrich.co.uk

Goodtogo (Red Sands) - 01444 465 590 or visit www.imglobal.com/member/assistance/claims

MIA Clear4Travel (Chaucer) - 01702 553 443

PLEASE NOTE: All claims are submitted subject to consideration and decision by your insurer’s Claims handler.

Related FAQs

1. Terms and Conditions
2. Do you have a 24-hour emergency service?
3. Do you offer a pre-travel help line?
4. Historical Policy Wordings
5. How do I make a claim?
6. If I have a household contents policy can I get a discount?
7. Why buy my travel insurance from you?