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Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

What is a pre-existing medical condition?

a) Any respiratory condition, heart condition, circulatory condition (including hypertension, stroke, transient ischaemic attack), cancer or cancerous condition for which you have ever been diagnosed or received treatment;

b) Any diagnosed psychological or psychiatric disorder (including anxiety or depression) which you have suffered from or received treatment for;

c) Any other disease, illness, injury for which you are taking prescribed medication or where you consulted a hospital specialist or needed inpatient treatment.

Related FAQs

  1. What is a pre-existing medical condition?
  2. Do you insure people with pre-existing medical conditions?
  3. What does exclusion mean?
  4. Am I insured to travel whilst pregnant?
  5. Can I take out insurance if I am currently under investigation for an illness?
  6. Should I notify you if my medical conditions have changed since taking out my policy with you?
  7. If my insurance is refused due to my pre-existing medical condition, can I still take out travel insurance?
  8. If I have depression do I need to declare it?
  9. Do I have to pay my medical bills abroad?
  10. Am I covered to cancel my trip if I contract swine flu?
  11. What does the term medical screening mean?
  12. Am I able to exclude cover for any or all of my Medical conditions?

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day