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Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

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  9. Sports and Activities
  10. Wintersports/Ski

What is a pre-existing medical condition?

a) Any respiratory condition, heart condition, circulatory condition (including hypertension, stroke, transient ischaemic attack), cancer or cancerous condition for which you have ever been diagnosed or received treatment;

b) Any diagnosed psychological or psychiatric disorder (including anxiety or depression) which you have suffered from or received treatment for;

c) Any other disease, illness, injury for which you are taking prescribed medication or where you consulted a hospital specialist or needed inpatient treatment.

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day