Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

What does the term medical screening mean?

Medical screening is a number of simple questions relating to the Medical condition(s) you are declaring. They are designed to ensure your Medical condition(s) are fully covered.Once your conditions have been declared and you have gone through the series of questions relating to your condition(s) a quotation will be offered to fully cover you. If we are unable to cover your Medical condition(s) not quotation will be offered. For further clarification on the above please contact our Customer Service team on 0330 880 3600 who will be happy to assist you with your enquiry.

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day