A ‘medical screening’ is the process by which we declare your medical conditions. You will input your diagnosis, and the screening system brings up a series of questions in relation to this condition. Once you have done this for all the travellers that need pre-existing medical conditions covered, you have completed the medical screening process.
After this, a panel of quotes will be presented to you, and it’s up to you to decide which one covers your travels best.
If we cannot cover your medical condition, or if there are complications surrounding it, a quotation will not be offered and you will be asked to contact the customer care team. From here, we can help with your queries.
Quick Links
Need help?
UK Customer Services0330 880 3600*
*Calls are recorded for training and monitoring purposes.
Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays
UK Emergency Assistance
Available 24/7.
Direct Travel, AllSafe
(Allianz)
01444 465 553
Fit2Travel, Direct2Insure, Clear4Travel
(White Horse)
01733 224 357
Free Spirit (Accelerant)
0208 608 4216
Goodtogo (Red Sands)
01444 465 573