A ‘medical screening’ is the process by which we declare your medical conditions. You will input your diagnosis, and the screening system brings up a series of questions in relation to this condition. Once you have done this for all the travellers that need pre-existing medical conditions covered, you have completed the medical screening process.
After this, a panel of quotes will be presented to you, and it’s up to you to decide which one covers your travels best.
If we cannot cover your medical condition, or if there are complications surrounding it, a quotation will not be offered and you will be asked to contact the customer care team. From here, we can help with your queries.
UK Customer Services0330 880 3600*
Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays
*Calls are recorded for training and monitoring purposes.
UK Emergency Assistance
Direct Travel (Allianz) - 01444 465 553
AllSafe (Allianz) - 01444 465 553
Fit2Travel (Arch) - 01243 621 501
Freespirit (Canopius) - 0203 819 7170
Goodtogo (Red Sands) - 01444 465 573
Available 24 hours a day, every day.