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  1. TRAVEL INSURANCE
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Can I take out insurance if I am currently under investigation for an illness?

We are currently able to offer a quote if you are under investigation or have an undiagnosed condition.

Each quote includes a referral to the underwriter, due to the highly situational nature of such medical conditions. Please note that their decision is final.

Be aware that if there is a substantial likelihood of a health condition deteriorating at the time you booked your trip, you would not be covered. This includes medical conditions for yourself, your travelling companion, your close relative, or someone upon whom the trip may depend.

You may also be able to obtain a travel insurance policy by contacting:

British Insurance Brokers Association
Tel: 0370 950 1790 (lines open Mon-Fri, 9am-5pm)
Website: Find Insurance - BIBA

The Money Advice Service
Tel: 0800 138 7777 
Website: Travel Insurance Directory | MoneyHelper

Related FAQs

  1. What is a pre-existing medical condition?
  2. Do you insure people with pre-existing medical conditions?
  3. What does exclusion mean?
  4. Am I insured to travel if I'm pregnant?
  5. Should I notify you if my medical conditions have changed since taking out my policy with you?
  6. If my insurance is refused due to my pre-existing medical condition, can I still take out travel insurance?
  7. Do I need to declare depression or anxiety?
  8. Do I have to pay my medical bills abroad?
  9. What is a medical screening?
  10. Am I able to exclude cover for medical conditions?

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Need help?

UK Customer Services0330 880 3600*

*Calls are recorded for training and monitoring purposes.

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

UK Emergency Assistance

Direct Travel, AllSafe
(Allianz)
01444 465 553 

Fit2Travel, Direct2Insure, Clear4Travel
(White Horse)
01733 224 357

Free Spirit (Accelerant)
0208 608 4216

Goodtogo (Red Sands)
01444 465 573

Available 24 hours a day, every day.

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