What happens if I'm on a waiting list?
If you're on a waiting list, you will need to contact us by phone so that we can assess whether we are able to provide cover. Our contact details can be found here.
You may also be able to obtain a travel insurance policy by contacting:
British Insurance Brokers Association
Tel: 0370 950 1790 (lines open Mon-Fri, 9am-5pm)
Website: Find Insurance - BIBA
The Money Advice Service
Tel: 0800 138 7777
Related FAQs
- Do you cover pre-existing medical conditions?
- What is a pre-existing medical condition?
- What is a medical screening?
- Do I need to let you know if my health has changed since purchase?
- Can I exclude some, or all, of my medical conditions?
- What happens if I don't declare my medical conditions?
- Can I get insurance if I'm pregnant?
- Will you cover me if I'm going abroad for treatment/surgery?
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Quick Links
- Country Guides
- How to Claim
- Pre-Existing Medical Conditions
- Policy Wordings
- FCDO Travel Advice
- Email us
- FAQs
Need help?
UK Customer Services0330 880 3600*
Open Monday to Friday 9:00am to 5pm, Saturday 8:30am to 4pm and closed Sundays
Emergency Medical AssistanceDirect Travel / AllSafe (Allianz)
01444 465 553
Fit2Travel / Clear4Travel / Direct2Insure (White Horse)
01243 621 501
Goodtogo (Red Sands)
01444 465 553
OK To Travel (Starr)
02922 401 963
*Calls are recorded and may be monitored.
