We are a specialist medical travel insurance provider, and on this basis, all pre-existing conditions need to be declared. We do not have the facility to exclude these from cover.
Please note, we might not be able to offer a policy if you answer ‘Yes’ to any of the following questions:
Do you or anyone to be insured on this policy have:
On this basis, you would need to contact our UK-based customer care team on 0330 880 3600.
UK Customer Services0330 880 3600*
Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays
*Calls are recorded for training and monitoring purposes.
UK Emergency Assistance
Direct Travel (Allianz) - 01444 465 553
AllSafe (Allianz) - 01444 465 553
Fit2Travel (Arch) - 01243 621 501
Freespirit (Canopius) - 0203 819 7170
Goodtogo (Red Sands) - 01444 465 573
Available 24 hours a day, every day.