We are a specialist medical travel insurance provider, and on this basis, all pre-existing conditions need to be declared. We do not have the facility to exclude these from cover.
Please note, we might not be able to offer a policy if you answer ‘Yes’ to any of the following questions:
Do you or anyone to be insured on this policy have:
On this basis, you would need to contact our UK-based customer care team on 0330 880 3600.
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Need help?
UK Customer Services0330 880 3600*
*Calls are recorded for training and monitoring purposes.
Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays
UK Emergency Assistance
Direct Travel, AllSafe
(Allianz)
01444 465 553
Fit2Travel, Direct2Insure, Clear4Travel
(White Horse)
01733 224 357
Free Spirit (Accelerant)
0208 608 4216
Goodtogo (Red Sands)
01444 465 573
Available 24 hours a day, every day.