Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
We are able to offer policies to people with pre-existing medical conditions.
Please ensure that you answer all the questions truthfully and accurately. Failure to declare correct details may invalidate your policy, and this may result in claims being rejected or not fully paid.
We have adapted our online screening process in order to make declaring your pre-existing medical conditions quick and simple.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day