Frequently Asked Questions
We've put together a list of questions which are frequently asked by our customers.
If you have any queries about your cover, our product, or our company, you'll hopefully be able to find the answers here.
FAQs
Search our categories here:
- Policy Types & Cover
- Cruise Cover
- Age Limits & Definitions
- General Queries
- Destinations & Regions
- Payment
- Health & Medical
- Company Information
- Sports & Activities
- Product Information
- Winter Sports
- Gadget
If you cannot find the answer to your question, please get in touch.
-
Quick Links
- Country Guides
- Make a Claim
- Pre-Existing Medical Conditions
- Policy Wordings
- FCDO Travel Advice
- Contact Us
- FAQs
Need help?
UK Customer Services0330 880 3600*
Opening hours:
Monday - Friday
9am - 6.00pm
Saturday
8.30am - 4.00pm
Please refer to your Policy Wording.
*Calls are recorded and may be monitored.
