Do I have to pay my medical bills abroad?

If you are asked to pay a small bill for medicines or outpatient treatment while abroad, it is often easier to settle your medical bill directly. You can then keep hold of all your receipts and make a claim for the costs incurred once you return to the United Kingdom.

If your treatment is more expensive, or if anyone on the policy is admitted as an inpatient, you must contact the emergency medical assistance team connected with your insurance policy. They are available 24/7 by phone, email, or post, and are a team of multilingual medical professionals who can help to settle your claim directly with the hospital or medical service provider.

Click here for the appropriate Medical Assistance contact phone number for your insurer. This information can also be found in your Policy Wording.

Related FAQs

1. What is a pre-existing medical condition?
2. Do you insure people with pre-existing medical conditions?
3. What does exclusion mean?
4. Am I insured to travel if I'm pregnant?
5. Can I take out insurance if I am currently under investigation for an illness?
6. Should I notify you if my medical conditions have changed since taking out my policy with you?
7. If my insurance is refused due to my pre-existing medical condition, can I still take out travel insurance?
8. Do I need to declare depression or anxiety?
9. What is a medical screening?
10. Am I able to exclude cover for medical conditions?