Do I have to pay my medical bills abroad?

If you are asked to pay a small bill for medicines or outpatient treatment while abroad, it is often easier to settle your medical bill directly. You can then keep hold of all your receipts and make a claim for the costs incurred once you return to the United Kingdom.

If your treatment is more expensive, or if anyone on the policy is admitted as an inpatient, you must contact the emergency medical assistance team connected with your insurance policy. They are available 24/7 by phone, email, or post, and are a team of multilingual medical professionals who can help to settle your claim directly with the hospital or medical service provider.

See below the appropriate Medical Assistance contact phone number for your insurer. Be aware that we have recently experienced changes and adjustment in underwriters, so make sure you are contacting the correct team.

Direct Travel (Allianz) - 01444 465 553
Direct Travel (Chaucer) - 01444 465 570

AllSafe (Allianz) - 01444 465 553
AllSafe (Chaucer) - 01444 465 570

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

MIA Clear4Travel (Chaucer) - 0203 824 0742

Related FAQs

1. What is a pre-existing medical condition?
2. Do you insure people with pre-existing medical conditions?
3. What does exclusion mean?
4. Am I insured to travel whilst pregnant?
5. Can I take out insurance if I am currently under investigation for an illness?
6. Should I notify you if my medical conditions have changed since taking out my policy with you?
7. If my insurance is refused due to my pre-existing medical condition, can I still take out travel insurance?
8. If I have depression do I need to declare it?
9. Do I have to pay my medical bills abroad?
10. Am I covered to cancel my trip if I contract swine flu?
11. What does the term medical screening mean?
12. Am I able to exclude cover for any or all of my Medical conditions?