Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

What do you mean by geographical area?

Geographical areas are defined by the group of countries in that region. With a Direct Travel or Allsafe policy (underwritten by Allianz), the following geographical areas of validity apply:

UK - England, Scotland, Wales, Northern Ireland, and the Isle of Man.

EUROPE 1 - Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Channel Islands (Guernsey, Jersey, Alderney, and Sark), Corsica, Croatia, Czech Republic, Denmark (inc. Faroe Islands), Estonia, Finland, France, Germany, Gibraltar, Holland (Netherlands), Hungary, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Moldova, Monaco, Montenegro, North Macedonia, Poland, Portugal (inc. Azores), Republic of Ireland, Romania, San Marino, Sardinia, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, and Vatican City.

EUROPE 2 - Those countries listed above in 'EUROPE 1', as well as: Cyprus, Greece (inc. Greek Islands), Iceland, Liechtenstein, Madeira, Malta, Norway, Russia (West of Urals), Spain (inc. Balearic and Canary Islands), and Turkey.

AUS/NZ - Australia and New Zealand.

WORLDWIDE EXC. - Anywhere in the world excluding the United States of America, Canada, the Caribbean, and Mexico.

WORLDWIDE INC. - Anywhere in the world.

Depending on the policy you have with us, and the insurer you have selected, these countries may fall under different geographical areas. On this basis, we would ask that you please refer to your Policy Wording for confirmation of the region you are covered under. You would not be covered if you travel outside the area you have selected, and as is shown in your Policy Certificate.

It is your responsibility to check the latest advice from the FCDO (Foreign, Commonwealth, and Development Office) prior to commencing your trip, which you can find at

Related FAQs

  1. Do the Annual Multi-Trip policies cover UK travel?
  2. How do I change my travel destination after purchase?
  3. Stay Safe Overseas: Be TravelAware with Direct Travel and the FCDO

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.