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  2. Policy Types & Cover
  3. Age Limits & Definitions
  4. Destinations & Regions
  5. Health & Medical
  6. Sports & Activities
  7. Winter Sports
  8. Cruise Cover
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  10. Payment
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General Queries

  1. What is travel insurance?
  2. Do I actually need travel insurance?
  3. When should I buy my travel insurance?
  4. I'm travelling today - can I get cover?
  5. Can I get travel insurance if I've already travelled?
  6. How do you define a UK resident?
  7. Is there an excess?
  8. Do I need to tell you each time I travel on an annual policy?
  9. Can my family travel separately under an Annual Multi-Trip policy?
  10. Can I make changes to my policy after I've bought it?
  11. Can I extend my policy from abroad?
  12. Can I use this policy to work abroad?
  13. What is an EHIC or GHIC?
  14. Should I take an EHIC/GHIC?
  15. What if the FCDO advises against travel?
  16. How do I cancel my policy?
  17. Where are my policy documents?
  18. How do I make a claim in the event of poor weather conditions?
  19. Am I covered if there is a volcanic ash cloud?
  20. Am I covered for unused excursions?
  21. Am I covered if there were to be a terror-related attack?
  22. Am I covered to drive abroad?
  23. Do I have to pay my medical bills abroad?
  24. Do you cover scheduled airline failure?
  25. How do I get adequate personal liability cover for driving in USA?
  26. How do I make a claim?
  27. Am I covered for disruption due to natural disasters?
  28. What if my travel agent is forcing me to take their insurance?
  29. What if my travel plans are affected by extreme weather conditions?
  30. What if the airline goes on strike or threatens industrial action?
  31. When is travel insurance necessary?
  32. Can I cancel or cut short my trip to be with an ill friend or relative?

Get a Quote

  1. Quick Links

  2. Country Guides
  3. Single Trip Travel Insurance
  4. How to Claim
  5. Pre-Existing Medical Conditions
  6. Policy Wordings
  7. FCDO Travel Advice
  8. Contact us
  9. FAQs

Need help?

UK Customer Services

0330 880 3600*

Open Monday to Friday 9:00am to 5pm, Saturday 8:30am to 4pm and closed Sundays

Emergency Medical Assistance

Please refer to your Policy Wording

*Calls are recorded for training and monitoring purposes.