Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm.
Sun 10am - 3pm
(Calls may be monitored or recorded)
Contact details can be found in your policy documentation
Available 24 hours a day, every day
Official Name: Republic of Mali / République du Mali / Mali ka Fasojamana
Official Languages: French
Population: 14,517,176 (2009 census)
Currency: West African CFA franc (XOF)
Time Zone: GMT (Daylight Savings Time not observed)
Get travel insurance to Mali from Direct Travel Insurance. We offer low cost and high quality travel insurance to Mali and most of the world.
A landlocked country in West Africa, Mali is bordered by Algeria, Niger, Burkina Faso, Côte d'Ivoire, Guinea, Senegal, and Mauritania. The majority of Mali’s 14.5 million inhabitants live in the southern part of the country, as its borders to the north stretch into the middle of the Sahara Desert.
The capital city of Bamako has been estimated as the fastest growing city in Africa, with a population of around 1.8 million. The city has a tropical savanna climate, and is very hot all year round. The coolest months are November to February, whilst temperatures in March, April, and May reach an average high of 39 degrees.
French is the official language in Mali. English is not widely spoken or understood, especially outside of major towns and cities.
Please check for updates to travel advice from the Foreign and Commonwealth Office here - https://www.gov.uk/foreign-travel-advice/mali - before you book your trip. The FCO advise against all travel to some part of Mali, and against all but essential travel to other parts. Direct Travel Insurance are unable to offer cover for travel to any area or country which the FCO advises against.
Currently a state of emergency has been declared in Mali until 31 March 2016, this means that there will be an increased security presence, and police and security may carry out checks on hotels and restaurants. You should carry a form of identification at all times; either a passport or residence permit. As the situation in Mali is unstable and unpredictable, you should be vigilant at all times and monitor local media. Local authority advice should be followed. There is a high threat of terrorism, and attacks may be indiscriminate.
The British Embassy are able to deliver a very limited consular service, especially outside of Bamako.