Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
With an advanced online medical screening system it is now easy to get covered for most existing conditions.
Simple online medical screening process
Emergency medical assistance 24 hours a day, every day.Get a Quote
Cover levels from £5m to a max of £10m for medical treatment.
Available for travellers
up to 85 years old.
Cover for most medical conditions can be added.
If you have a pre-existing medical condition we know that buying travel insurance can be tricky. We offer cover for disclosed pre-existing medical conditions for our customers. Here are some common conditions which cover is available for:
Don’t worry if your condition is not listed above. We provide cover for many more conditions...
* Please note the cover available will vary dependent on each individual's medical screening.
If you are currently prescribed medication for a condition or have consulted a hospital specialist within the last 12 months, don’t worry, we still cover most conditions. Please note, additional premium may be required dependent on the severity of the condition. To find out if we can cover your medical condition simply enter your trip details and proceed through the quote process. You will be able to look up any medical condition and find out if we cover it with our online medical screening process.
It is important that all medical conditions are declared before a policy is purchased. If you don’t tell us about a pre-existing medical condition and you need to make a claim then cover will not be provided for that medical condition. To avoid this make sure that all conditions are disclosed before buying your policy.
You may be able to obtain an alternative travel insurance policy by contacting:
British Insurance Brokers Association: www.biba.org.uk
Tel: 0370 950 1790 (Lines open 9.00am - 5.00pm Monday to Friday)Get A Quote
UK Customer Services0330 880 3600
Open Mon - Fri 8.30am - 6pm.
Sat 8.30am - 5pm.
Sun 10am - 3pm.
(Calls may be monitored or recorded)
Emergency AssistanceContact details for 24 emergency assistance can be found on your policy documents
Available 24 hours a day, every day
What our customers say: