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How do you define a UK resident?

In order to purchase one of our policies, you will need to be a UK resident. Here are the criteria we use to confirm this:

  1. You are a permanent resident of the UK
  2. You have your main home in the UK
  3. You have been in the UK for a minimum of 6 months in the past year
  4. You are registered with a GP in the UK
  5. You have a UK National Insurance number

Get a Quote

What if I am a Non-UK Resident?

If you are outside of the UK and looking to get a quote, we have teamed up with Voyager Insurance Services for EEA residents and other global residents looking for travel insurance while travelling outside of their home country, including those who have already travelled.

Please note that we cannot offer travel insurance to a country or area where the Foreign, Commonwealth, and Development Office (FCDO) have advised against all, or all but essential, travel.

For more information on FCDO travel advice, visit www.gov.uk/foreign-travel-advice

Related FAQs

  1. What is travel insurance?
  2. Do I actually need travel insurance?
  3. When should I buy my travel insurance?
  4. I’m travelling today - can I get cover?
  5. Can I get travel insurance if I’ve already travelled?
  6. Is there an excess?
  7. Do I need to tell you each time I travel on an annual policy?
  8. Can my family travel separately under an Annual Multi-Trip policy?
  9. Can I make changes to my policy after I've bought it?
  10. Can I extend my policy from abroad?
  11. Can I use this policy to work abroad?
  12. What is an EHIC or GHIC?
  13. Should I take an EHIC/GHIC?
  14. What if the FCDO advises against travel?
  15. How do I cancel my policy?
  16. Where are my policy documents?

Need help?

UK Customer Services

0330 880 3600*

Opening hours:
Monday - Friday
8:30am - 6.00pm
Saturday
8:30am - 4.00pm

Emergency Medical Assistance

Direct Travel / AllSafe (Allianz)
01444 465 553


Fit2Travel / Clear4Travel / Direct2Insure (White Horse)
01243 621 501


Goodtogo (Red Sands)
01444 465 553

*Calls are recorded and may be monitored.