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    • Can my family travel separately on an annual policy?

    Yes. Each individual can travel without the other travellers on the policy. Under-18s must be accompanied by a responsible adult at all times, whether this adult is on the family policy or not. We are unable to offer cover for unaccompanied children to travel.

    Related FAQs

    1. What is travel insurance?
    2. Do I actually need travel insurance?
    3. When should I buy my travel insurance?
    4. I’m travelling today - can I get cover?
    5. Can I get travel insurance if I've already travelled?
    6. How do you define a UK resident?
    7. Is there an excess?
    8. Do I need to tell you each time I travel on an annual policy?
    9. Can I make changes to my policy after I've bought it?
    10. Can I use this policy to work abroad?
    11. What is an EHIC or GHIC?
    12. Should I take an EHIC/GHIC?
    13. What if the FCDO advises against travel?
    14. How do I cancel my policy?
    15. Where are my policy documents?

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    Need help?

    UK Customer Services

    0330 880 3600*

    Opening hours:
    Monday - Friday
    9am - 6.00pm
    Saturday
    8.30am - 4.00pm

    Emergency Medical Assistance

    Direct Travel / AllSafe (Allianz)
    01444 465 553

    Fit2Travel / Clear4Travel / Direct2Insure (White Horse)
    01243 621 501

    Goodtogo (Red Sands)
    01444 465 553

    OK To Travel (Starr)
    02922 401 963

    *Calls are recorded and may be monitored.

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