How do I cancel my policy?

All of the policies we offer are subject to a 14-day cooling off period as of policy purchase.

If you cancel within those 14-days you will receive a full refund. This is provided:

1. You have not travelled on the policy
2. You have not made a claim on the policy
3. You do not intend to make a claim

If you cancel after those 14 days, your refund is dependent on the refund policy stated in your Policy Wording.

Related FAQs

1. What is travel insurance?
2. Do I actually need travel insurance?
3. When should I buy my travel insurance?
4. I’m travelling today - can I get cover?
5. Can I get travel insurance if I’ve already travelled?
6. How do you define a UK resident?
7. Is there an excess?
8. Do I need to tell you each time I travel on an annual policy?
9. Can my family travel separately under an Annual Multi-Trip policy?
10. Can I make changes to my policy after I've bought it?
11. Can I extend my policy from abroad?
12. Can I use this policy to work abroad?
13. What is an EHIC or GHIC?
14. Should I take an EHIC/GHIC?
15. What if the FCDO advises against travel?
16. Where are my policy documents?