Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

What is an OTP?

OTP stands for One-Time Password. It's a security measure used to authenticate your purchase and make sure that you're the one making the purchase.

The OTP is a temporary code sent via text or email using the details you have input during the quote. It can only be used once, and then it expires.

Related FAQs

  1. Is IPT included in the price?
  2. What is a CVV number?
  3. Can you offer a loyalty discount?

Need help?

UK Customer Services

0330 880 3600*

Open Monday to Friday 9:00am to 5pm, Saturday 8:30am to 4pm and closed Sundays

Emergency Medical Assistance

Direct Travel / AllSafe (Allianz)
01444 465 553


Fit2Travel / Clear4Travel / Direct2Insure (White Horse)
01243 621 501


Goodtogo (Red Sands)
01444 465 553


OK To Travel (Starr)
02922 401 963

*Calls are recorded and may be monitored.