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Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

What is a CVV number?

CVV is an anti-fraud security feature to help verify that you are in possession of your credit or debit card.

The CVV Number (Card Verification Value) on your credit card or debit card is a 3-digit number on VISA/MASTERCARD branded credit and debit cards and is printed on the signature panel on the back of the card immediately after the card’s account number.

On your American Express branded credit or debit card it is a 4-digit numeric code found on the front of your card just above and to the right of your main card number.

If you need any further clarification, please call our Customer Service team on 0330 880 3600.

Related FAQs

  1. What happens when my Annual Multi trip policy is due to expire?
  2. What is VeriSign? What does the VeriSign Trust Seal mean?
  3. Do you include IPT in the prices shown?
  4. What is a CVV number?
  5. If I don't receive my policy documents, what do I do?
  6. Can you offer a discount, as I have been with you for years?

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day