Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.
CVV stands for Card Verification Value, and is an anti-fraud feature to help verify that you are in possession of your payment card. The CVV is a 3-digit number, which can be found on the signature strip on the back of your card.
Or, if you use American Express, this is a 4-digit number located on the front of your card, to the right hand side, above the long card number.
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UK Customer Services0330 880 3600*
Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays
*Calls are recorded for training and monitoring purposes.
UK Emergency Assistance
Direct Travel (Allianz) - 01444 465 553
AllSafe (Allianz) - 01444 465 553
Fit2Travel (Arch) - 01243 621 501
Freespirit (Canopius) - 0203 819 7170
Goodtogo (Red Sands) - 01444 465 573
Available 24 hours a day, every day.