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Customer Care & Sales team: 0330 880 3600 - 9am – 5pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

What is an excess?

Most Travel Insurance policies have an excess, this is the sum that is payable if you need to make a claim on the policy. The excess applies to certain sections of the policy and will be deducted from the sum that is payable to you for any valid claim.The excess will apply to each person claiming, and to each incident and to each section of the policy under which a claim is made.

Some of our policies offer the ability to reduce your access for a small additional charge or alternatively increase your excess for a discount on the policy price.For full terms and conditions please refer to the specific policy wording you are purchasing or alternatively contact our Customer Service team on 0330 380 3600 who will be happy to assist.

Related FAQs

  1. About Us
  2. What factors do we consider when calculating our premiums?
  3. Who underwrites the insurance?
  4. What is an excess?
  5. What Gadgets do you Cover?
  6. What is the difference between Europe 1 and Europe 2?

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day