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What is an excess?

An excess is an initial sum of money which a traveller pays towards an overall claim.

There are excesses applicable under most sections of our policies, and the amount varies depending on the insurer and level of cover you have chosen. We also offer the option to waive the excess, so you would be able to make a claim for the total amount of financial loss.

Please note that the excess outlined for each section of your policy applies per person, per section, and per claim.

For example - if your excess is £100 and there are two travellers on the policy, to make a claim under one section for both travellers, the excess deducted would be £200. Should both travellers also have to claim under another section, this would be another £200 deduction.

  1. About Us
  2. What factors do we consider when calculating our premiums?
  3. Who underwrites the insurance?
  4. What is an excess?
  5. What Gadgets do you Cover?
  6. What is the difference between Europe 1 and Europe 2?

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.