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  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

If I don't receive my policy documents, what do I do?

After purchase of your policy the confirmation page will show your Policy documents in a pdf format which you can download at that time. If this is not convenient we also send out an email confirmation to the email address provided.

If you have requested a postal copy of your documents available at an additional cost of £4.95 these will be sent out to you within 5 working days.

Should you not receive your policy documents, please contact us soon as you are able to, either via email or contact our Customer Service team on 0330 880 3600.

Related FAQs

  1. What happens when my Annual Multi trip policy is due to expire?
  2. What is VeriSign? What does the VeriSign Trust Seal mean?
  3. Do you include IPT in the prices shown?
  4. What is a CVV number?
  5. If I don't receive my policy documents, what do I do?
  6. Can you offer a discount, as I have been with you for years?

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 9am - 5pm, Sat 8.30am - 4pm .
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day