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  2. Age Limits and Age Group Definitions
  3. Company Information
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  7. Payment
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  10. Wintersports/Ski

If I don't receive my policy documents, what do I do?

After purchase of your policy the confirmation page will show your Policy documents in a pdf format which you can download at that time. If this is not convenient we also send out an email confirmation to the email address provided.

If you have requested a postal copy of your documents available at an additional cost of £4.95 these will be sent out to you within 5 working days.

Should you not receive your policy documents, please contact us soon as you are able to, either via email [email protected] or contact our Customer Service team on 0330 880 3600.

Need help?

UK Customer Services0330 880 3600

Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day