Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Wintersports/Ski

What do I do if I don't get my policy documents?

After you have purchased a policy, your documents will be emailed to the email address supplied at purchase. The email will include a link to the online portal, which will ask you to create a password in order to login.

Alternatively, you can email us at, or give us a call on 0330 880 3600, and we can arrange for your documents to be re-sent as PDFs, or put in the post for you.

Please note that it may take up to 5 working days for you to receive your documents by post. We cannot accept any liability for delay or non-delivery by the postal service, or if you do not have enough time to review your documents before you travel.

Related FAQs

  1. What happens when my Annual Multi-Trip policy is due to expire?
  2. What is the VeriSign Trust Seal?
  3. Is IPT included in the price?
  4. What is a CVV number?
  5. Can you offer a discount, as I have been with you for years?

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.