What do I do if I don't get my policy documents?

Immediately after purchase, you will receive an email which provides you with a link to My Brokersure. You will need to create a password in order to login.

Once you have logged in, you will be able to view your policy documents, amend your policy, or change personal information. Click here for FAQs regarding the online portal.

Alternatively, you can email us at enquiries@brokersure.com, or give us a call on 0330 880 3600, and we can arrange for your documents to be re-sent as PDFs, or put in the post for you.

Please note that it may take up to 5 working days for you to receive your documents by post. We cannot accept any liability for delay or non-delivery by the postal service, or if you do not have enough time to review your documents before you travel.

Related FAQs

1. What happens when my Annual Multi-Trip policy is due to expire?
2. What is the VeriSign Trust Seal?
3. Is IPT included in the price?
4. What is a CVV number?
5. Can you offer a discount, as I have been with you for years?