After you have purchased a policy, your documents will be emailed to the email address supplied at purchase. The email will include a link to the online portal, which will ask you to create a password in order to login.
Alternatively, you can email us at email@example.com, or give us a call on 0330 880 3600, and we can arrange for your documents to be re-sent as PDFs, or put in the post for you.
Please note that it may take up to 5 working days for you to receive your documents by post. We cannot accept any liability for delay or non-delivery by the postal service, or if you do not have enough time to review your documents before you travel.
UK Customer Services0330 880 3600*
Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays
*Calls are recorded for training and monitoring purposes.
UK Emergency Assistance
Direct Travel (Allianz) - 01444 465 553
AllSafe (Allianz) - 01444 465 553
Fit2Travel (Arch) - 01243 621 501
Freespirit (Canopius) - 0203 819 7170
Goodtogo (Red Sands) - 01444 465 573
Available 24 hours a day, every day.