Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday.
We can also assist you via email and also have responses to many Q&A on the website
You can buy Direct-Travel Insurance online as usual.
After purchase of your policy the confirmation page will show your Policy documents in a pdf format which you can download at that time. If this is not convenient we also send out an email confirmation to the email address provided.
If you have requested a postal copy of your documents available at an additional cost of £4.95 these will be sent out to you within 5 working days.
Should you not receive your policy documents, please contact us soon as you are able to, either via email [email protected] or contact our Customer Service team on 0330 880 3600.
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm.
Sat 8:30am - 5pm. Sun 10am - 3pm.
(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day