Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

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  2. Age Limits and Age Group Definitions
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  5. General Cover
  6. Health
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  10. Wintersports/Ski
  11. Gadget Cover
  12. Cruise Cover

Do you cover repatriation from the cruise ship?

Yes. All of our policies include cover for medical repatriation, provided that it is medically necessary to do so.

You must contact your insurer's emergency medical assistance company as soon as possible in the event of a medical emergency. Failure to do so could mean that your claims are rejected, refused, or not fully paid. You should not attempt to find your own solution and then expect full reimbursement from us without prior approval first having been obtained.

Related FAQs

  1. Do you cover cruises?
  2. What is the definition of a cruise?
  3. Do I need to add cruise cover for a river cruise?
  4. My cruise itinerary changed, can I claim?
  5. Do you cover cabin confinement?
  6. Is missed port covered under your cruise cover?
  7. Am I covered for unused excursions?

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.