Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

  1. TRAVEL INSURANCE
    1. SINGLE TRIP INSURANCE
    2. ANNUAL TRAVEL INSURANCE
    3. BACKPACKER INSURANCE
  2. COVID-19 ENHANCED COVER
  3. More Options
    1. SKI & WINTER SPORTS INSURANCE
    2. CRUISE TRAVEL INSURANCE
    3. UK DAY & BREAK COVER
    4. NATURAL DISASTER COVER
    5. FAMILY TRAVEL INSURANCE
    6. MEDICAL CONDITIONS
    7. ACTIVITIES
    8. GADGET INSURANCE
    9. CAR HIRE EXCESS INSURANCE
  4. Help & Advice
    1. TRAVEL GUIDES
    2. COUNTRY GUIDES
    3. SKI GUIDES
    4. BLOG
    5. LATEST TRAVEL NEWS
    6. INFOGRAPHICS
    7. Help & Support
    8. LATEST FCDO UPDATES
    9. MAPS DIRECTORY
  5. Existing Customers
    1. Contact Us
    2. Manage Your Policy
    3. Make a Claim
    4. Expired Policies
    5. Policy Documents
    6. FAQ's
  1. Categories
  2. Policy Types & Cover
  3. Age Limits & Definitions
  4. Destinations & Regions
  5. Health & Medical
  6. Sports & Activities
  7. Winter Sports
  8. Cruise Cover
  9. General Queries
  10. Payment
  11. Company Information
  12. Product Information
  13. Gadget

Do you cover repatriation from the cruise ship?

Yes. Repatriation is included as part of the emergency medical expenses section of the policy, provided that it is medically necessary to do so.

If you find yourself in such a situation, you need to contact your insurer’s emergency medical assistance company as soon as possible. Failure to do so can result in your claim being rejected, refused, or not fully paid.

Related FAQs

  1. Do you cover cruises?
  2. What is included with the Cruise cover extension?
  3. Do I need to add cruise cover for a river cruise?

  1. Quick Links

  2. Country Guides
  3. How to Claim
  4. Pre-Existing Medical Conditions
  5. Policy Wordings
  6. FCDO Travel Advice
  7. Email us
  8. FAQs

Need help?

UK Customer Services

0330 880 3600*

Opening hours:
Monday - Friday
9am - 6.00pm
Saturday
8.30am - 4.00pm

Emergency Medical Assistance

Direct Travel / AllSafe (Allianz)
01444 465 553

Fit2Travel / Clear4Travel / Direct2Insure (White Horse)
01243 621 501

Goodtogo (Red Sands)
01444 465 553

OK To Travel (Starr)
02922 401 963

*Calls are recorded and may be monitored.

Get travel insurance

Single trip travel insurance Annual multi-trip travel insurance Pre-existing medical conditions Compare travel insurance

Policy documents

Community

Country guides FAQ Infographics News FCDO travel advice

Contact Us

Customer Services Emergency assistance Expired Policies Make a claim Make a complaint

Subscribe to our newsletter

For discounts, competitions, news, tips & more.

Copyright © Brokersure Ltd 2025. All rights reserved.


We collect and use your personal information according to our Privacy Policy. Please refer to your Policy Wording for full Terms and Conditions of the insurance purchased. If you have any questions please visit the FAQ page or Contact Us.

Direct Travel is a trading name of Brokersure Ltd who are authorised and regulated by the Financial Conduct Authority FCA No. 501719

Terms Of Business | Privacy Policy | Contact