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Am I covered for unauthorised use of my mobile phone?

The following cover is available for your gadget provided that the additional gadget insurance policy or extension has been purchased.

Direct Travel and AllSafe policies provide gadget cover through Bastion, who state:
“If your mobile phone is lost or stolen whilst on your trip and is used fraudulently, and your claim is covered by your policy, we will reimburse you for the costs upon receipt of your itemised bill up to a maximum value of £2,000 for any one claim. This includes calls, messages, downloads and data made/used from the time it was accidentally lost or stolen up to a maximum of 24 hours from discovery of the incident.”

Fit2Travel gadget cover includes the following cover:
“We will also pay you up to £1,000 for the reimbursement of unauthorised calls or data download, which you cannot recover from your network provider, if your mobile phone is accidentally lost or stolen whilst on your trip and is used fraudulently.”

Related FAQs

  1. What gadgets do you cover?
  2. Am I covered if my gadget gets accidentally damaged?
  3. Am I covered if my gadget breaks down?
  4. Is my gadget covered for liquid damage?
  5. How do I make a claim for my gadget?
  6. Who underwrites the gadget insurance policies?

Need help?

UK Customer Services0330 880 3600*

Open Monday to Friday 8:30am to 6pm, Saturday 8:30am to 4pm and closed Sundays

*Calls are recorded for training and monitoring purposes.

UK Emergency Assistance

Direct Travel (Allianz) - 01444 465 553 

AllSafe (Allianz) - 01444 465 553

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

Available 24 hours a day, every day.