Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

  1. Categories
  2. Age Limits & Definitions
  3. Destinations & Regions
  4. Health & Medical
  5. Sports & Activities
  6. Winter Sports
  7. Cruise Cover
  8. General Queries
  9. Payment
  10. Company Information
  11. Product Information
  12. Gadget

Am I covered for unauthorised use of my mobile phone?

The following cover is available for your gadget provided that the additional gadget insurance policy or extension has been purchased.

Direct Travel and AllSafe policies provide gadget cover through Bastion, who state:
“If your mobile phone is lost or stolen whilst on your trip and is used fraudulently, and your claim is covered by your policy, we will reimburse you for the costs upon receipt of your itemised bill up to a maximum value of £2,000 for any one claim. This includes calls, messages, downloads and data made/used from the time it was accidentally lost or stolen up to a maximum of 24 hours from discovery of the incident.”

Related FAQs

  1. What gadgets do you cover?
  2. Am I covered if my gadget gets accidentally damaged?
  3. Am I covered if my gadget breaks down?
  4. Is my gadget covered for liquid damage?
  5. How do I make a claim for my gadget?
  6. Who underwrites the gadget insurance policies?

Need help?

UK Customer Services

0330 880 3600*

Opening hours:
Monday - Friday
8:30am - 6.00pm
Saturday
8:30am - 4.00pm

Emergency Medical Assistance

Direct Travel / AllSafe (Allianz)
01444 465 553


Fit2Travel / Clear4Travel / Direct2Insure (White Horse)
01243 621 501


Goodtogo (Red Sands)
01444 465 553

*Calls are recorded and may be monitored.