Customer Care & Sales team: 0330 880 3600 - 9.00 am – 5.00 pm - Monday to Friday. We can also assist you via email and also have responses to many Q&A on the website You can buy Direct-Travel Insurance online as usual.
Click here for an Annual Travel Insurance quotation.
What is the definition of a "family"?
Direct Travel Brands – Up to two adults and any number of their children, step children or foster children aged 17 year of age or under at date of issue of the policy. The children are only insured when travelling with one or both of the insured adults, but under Annual Multi Trip cover, either adult and the children (accompanied by a responsible adult) are also insured to travel on their own.
Other Brands – Please refer to the specific policy wording you are purchasing for full details of the Family cover provided.
We offer special rates for families - please enter the details of all family members to be insured and then check the family box on the quotation system to ensure you benefit from our family definition.
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Need help?
UK Customer Services0330 880 3600
Open Mon - Fri 8:30am - 6pm. Sat 8:30am - 5pm. Sun 10am - 3pm.(Calls may be monitored or recorded)
UK Emergency AssistanceContact details can be found in your policy documentation
Available 24 hours a day, every day
