What do I do if I need to make an amendment to my policy?

If you purchased your policy before 18th December 2015, you’ll need to call 0333 300 0029 (or 0333 300 0331 for UK & Day Break cover). For policies purchased after 18th December 2015, please call 0330 880 3600. We are open Monday to Friday, from 8.30 am to 6pm, and Saturday, 8.30am to 4pm.

How do I make a claim?

If your policy was purchased before 18th December 2015, you will need to register your claim at www.tgclaim-register.com/DTI.aspx. If you wish to discuss your claim, please call 0845 603 6497. If you are abroad and require emergency medical or travel assistance, please call +44 (0) 1273 747 602, or email assistance@direct-travel.co.uk.

For policies purchased after 18th December 2015, you will need to speak to the claims handler and/or medical emergency team detailed in your policy documents. For reference, these contact details are listed below.

	Claims Number	Emergency Assistance Company	Medical Claims Number
AllSafe	0208 865 3456	Intana	0208 865 3457
Direct2Insure	0208 865 3452	Intana	0208 865 3453
Fish	0170 242 7172	Healix Assistance	0203 819 7179
Fit4Travel	0208 865 3102	Intana	0208 865 3101
Flexicover	0330 102 6253	Medical Assistance Helpline	0208 763 3310
Free Spirit	0239 241 9879	Global Response	0292 047 4146
Go Insure	0845 370 7133	Emergency Assistance Facilities	0845 260 3260
Holiday Insurance.com	0845 370 7133	Emergency Assistance Facilities	0845 260 3260
Spectrum	0330 102 6254	Medical Assistance Helpline	0208 763 3311
Top Dog	0330 102 6255	Medical Assistance Helpline	0208 763 3319

Need help?

UK Customer Services0330 880 3600

Open Open Monday to Friday 9:00am to 6pm, Saturday 8:30am to 4pm and closed Sundays.
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(Calls may be monitored or recorded)

UK Emergency AssistanceContact details can be found in your policy documentation

Available 24 hours a day, every day