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Do you have a 24/7 emergency assistance service?

All of our travel insurance policies offer a 24 hour-a-day, 7 day-a-week medical emergency assistance and repatriation service helpline. Doctors, nurses, and other technical and multilingual support staff are available to provide immediate help and can be contacted from anywhere in the world.

Emergency medical assistance contact phone numbers can be found here.

Your total cover amount will vary depending on the provider you have insured with (eg. Direct Travel has different repatriation cover than Free Spirit). Please make sure that the travel insurance option you choose offers the correct level of medical cover to your needs.

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Need help?

UK Customer Services

0330 880 3600*

Opening hours:
Monday - Friday
8:30am - 6.00pm
Saturday
8:30am - 4.00pm

Emergency Medical Assistance

Direct Travel / AllSafe (Allianz)
01444 465 553

Fit2Travel / Clear4Travel / Direct2Insure (White Horse)
01243 621 501

Goodtogo (Red Sands)
01444 465 553

Ok To Travel (Starr)
02922 401 963

*Calls are recorded and may be monitored.

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